After reading all these raving review, I was hoping to be smitten, but I was not.
The grounds were beautiful, indeed, and very well kept. We stayed in the Garden room. This is the least expensive room on the property. However, the photos on the site did not reflect the fact that the windows looked out onto the parking lot. I did not expect an ocean view, but I was hoping for a garden view. Had I known that it overlooked the parking lot, I would not have booked this room. In addition, the matrass was very uncomfortable. By the time we figured out it was the pillow top, we had to leave.
I was not enamored with their breakfast either. The first day we were served an egg (practically hard-boiled) on a piece of ham inside the thinnest of crust, no bread of any sort. I ran after the woman who brought the breakfast and asked for any kind of bread. She said it was not available today. I can’t eat eggs without bread, the thin crust does not count. They could not give me a piece of toast?!!! The next day the egg was scrambled and came with zucchini bread, which was sweet and filled with some dried fruit. I’d have really liked a roll or a piece of toast instead, but I did not ask this time. There was also a little cereal with yogurt and OJ. OJ was very good.
Basically, the breakfast was very limited and if you did not like what they served, you went hungry, as I did.
In the afternoon they serve wine (white only) and an appetizer. The first day we received a little salad and two small and delicious canapés, the second day it was, what appeared to be, store-bought raita, green chutney and flat Indian crackers.
So overall, I felt disappointed, with my hopes up too high from the posted reviews.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 August 2012
Thanks for taking the time to write to us as you did personally and also publically here. We believe in all of our review sites and take feedback very seriously. It is our policy to correct all correctable issues.
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We always try and post room descriptions and information that is accurate, not overstated, and give guests a sense of what they will experience when they are here. To that end, I would like to respond to a few of these comments.
The Garden Room is our most economical room. The variables for pricing of rooms are whether or not there is an ocean view, and outside porch or deck, and a fireplace or not. The Garden Room is priced the lowest because it has none of these amenities -- it is a very comfortable room with a sitting area for breakfast, reading chairs and lamps, and a queen feather bed with a shower/tub combination bathroom. Another nice thing about the room its proximity to the ocean-view living room where guests can take their breakfast trays in the morning if they choose. The Garden Room has windows on two sides. One side faces a large garden, and the others face north where the parking lot is located. There are large bushes there, and a view of the water tower as well. We have not ever heard that guests feel any sense of lack of privacy here. There is a review of the Garden Romo written just one day prior where the guests stated in part "Our room (the Garden Room) was cozy and extremely comfortable, and we took advantage of the nearby library/sitting room to enjoy the ocean view... Breakfast is served in your room (again, we took advantage of the library) and was excellent."
Regarding the bed, we know that it is hard to find beds that are 100% comfortable for 100% of people because firmness is an individual preference. We are committed to keeping our mattresses up to date, to remove feather beds when requested, and to keep our linens always new.
Regarding breakfast, our menus change daily and we provide an egg dish using only our own chicken eggs, a fruit dish - every other day is either hot or cold -- and a fresh baked item. On the days that we do our Eggs Benedict en Croute, as was served to this guest, we found that having a baked item as well as the puff pastry (en croute) is too much bread. So on this day the menu is as follows: Eggs Benedict en Croute with our homemade hollandaise, European style yogurt with a layer of local honey and toasted almonds, and the fruit was melons with honey lime syrup. We also provide fresh squeezed organic OJ and locally roasted coffee, and an assortment of teas.
We ask guests both online and when booking live if they have food restrictions or things we should be aware of. We accommodate things like "no runny eggs" and other specifics daily. We would be happy to provide bread or toast if it is important to a person and have noted this guests folio in case of a future return stay, which of course is always our goal!
For our appetizer hour we try and do a different ethnicity of appetizers to keep it interesting. Everything is made in house, mostly from our gardens. We don't usually publish this or make a big deal out of it, but all or our apps are gluten free and always vegetarian so that we don't have to make something special on any day, and everyone can eat each day's treat! On the day this guest was here it was "Indian Day" and we offered papadums (an Indian cracker made from chickpeas with fennel) with homemade raita - a yogurt, jalapeno, and fresh cucumber sauce, and the chutney was made with mint, also from the garden. We are so glad they liked the "French Day's" canapes! At least we were able to please on that day, which always makes us happy.
Thanks for reading and we hope to see you soon! - John, Glendeven Owner
This response is the subjective opinion of the management representative and not of TripAdvisor LLC