I, female, booked the stay less than 24 hrs in advance, getting a super discounted deal, for 4 nights. Since it was less than 24 hrs, Maureen, owner, said, 'since it's less than 24 hours I won't advise you of our cancellation policy as it doesn't apply'. I said 'ok'.
We were in Eureka at the time at Best Western. We drove down to this place, got there about 7 p.m. I guess. Checked in, went to our little room, called Van Damme. Upon entering it was pretty. The problems with the room...are countless. There was no bulb in the overhead light over the small table. Hubby had to go get another and put figure how to put it in as it was over his head, they had no one to do it. The drapes did not close all the way. The shower had NO water pressure, even I, who puts up with a lot of stuff, decided not to wash my hair as there wasn't enough water pressure to get it out, besides the fact that there wasn't enough hot water. It was a little better than tepid. [hubby took shower first].
They have a gas fireplace in the room, that sits on a raised
brick 'hearth'. This is situated right at the entrance to the bathroom. BAD judgement to put it there. Both of us tripped over it on the way to the bathroom and I stubbed the arch of my foot ON the corner of it on the way back from the bathroom in the middle of the night.
There was no coffee for the in-room coffee pot.
The bed was very uncomfortable. It was way too soft and lumpy.
the toilet paper was 1 ply.
The 'hot tub' was ALL THE WAY UP a hill. About a quarter of a mile away we were told. WHAT????
And apparently this is a dog friendly place. We did not know that. If I had, I would definitely not have stayed there.
The dog in the next room decided to start barking at 6 a.m. A time I do not wake up at on vacation. Where WERE the owners????
we had gone to Maureen in the morning to cancel the rest of the reservation and she said we would have to pay for the whole thing unless they re-rented the room. That is ludicrious! We got it last minute, and there were so many things wrong.
Maureen, not a nice person, was adamant. So were we.
Husband was taking care of this, instead of me.
So we go to breakfast in their dining room. The only thing offered was poached eggs. This, for a B&B. I have NEVER been to a B&B with such crummy breakfast food as poached eggs with cajun seasoning. I hate poached eggs. So they bring them, I tried, but couldn't eat them. She comes over and asks if I would like scrambled eggs. Better than nothing I think to myself. So yes, she brings those. However, on the parsley that decorates the plates, there is something dark. Oh, I dismiss it in my mind, thinking it's just.....whatever. I didn't want to make a big deal of it.
Til it moves. nooooo, I think...it didn't move. I must have just moved my head wrong. it moves again. I take my fork and pull it off the parsley.
Well Maureen decided she wouldn't charge us for the three nites when husband brought her the snail on the plate. Funny how things work out.
However, because husband was taking care of the stuff going on, she tells him she is going to charge him full price for the room, EVEN THOUGH I MADE THE RESERVATION according to THEIR website, less than 24 hours in advance, and got the special rate. It is 25% off the advertised rate for the room. Husband, not knowing he's being taken advantage of, signs it.
Upon disputing the charge with AmEx, Amex finds in their favor because husband signed the charge.
I definitely would not advise you staying there. Take the snail off the plate, take the barking dog away, take away the crummy food, these can all be fixed.
You STILL have the theft of our money, which means the owners are not people most travelers, let alone anyone else, would want to deal with; you have a bad sleeping experience, you have no hot water and no water pressure.
And you have sore feet in the morning, not good when on vacation when you do a lot of walking.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
maureen gilbert, Owner
(Management representative)
21 Dec 2007
This review contains several inaccuracies which I would like to point out for future readers and then I will address the guest's complaints.
Our beds are extra firm - top of the line mattresses all purchased within the last 24 months we add to this a down feather topper that most guests rave about. If a guest prefers a firmer sleeping experience we can remove the down topper or replace it with a synthetic alternative.
Our Inn is situated on 9 wooded acres overlooking the pacific. Our hot tub is at the top of the property affording it beautiful ocean views - it is not 1/4 mile away.
Our fireplaces in the rooms are situated so you can see them from the bed. Most guests have no problem navigating around them.
All pet owners staying with us are required to sign a pet policy that informs them that their dog is welcome on the property but only if it does not disturb other guests - again we were never informed of their problem.
Our breakfast includes many choices - we have fresh baked scones, muffins and sweet breads - cereals, frech fruit, oatmeal etc so there are plenty of choices if a guest does not like our hot entree that we offer each morning. We tried to accomodate this guest who didn't like Eggs Benedict (not poached eggs with cajun seasoning) because she didn't like poached eggs. We have an organic herb garden that we use in our kitchen for both seasoning and garnish. Because we don't use harmful chemicals there is an abundance of wildlife on the property including quail, chipmunks and oh yes snails. I removed the offensive "organic protein" option and offered to get her another plate.
Regarding the maintainance and other issues regarding the room the guest never once informed any staff (which are available 24 hours) of any issues and complaints. We strive to have all of our rooms perfect on check in however we always address guest concerns or issues promptly if we are informed.
When the husband of this reviewer informed me he wanted to leave he made no mention of any issues other than his wife found the bed too soft. I offered to remove the feather topper or switch them to another room however he said no the area isn't what we expected. I informed them that they were responsible for the resevration unless we could rebook the room - he had signed our cancellation policy on check in and had informed them upon making the reservation - despite the reviewers claims to the contrary.
He then returned and said OK we'll stay. Again NO mention of any room issues. When the snail arrived he then returned and said his wife had changed his mind. We then agreed that I wouldn't charge him for the 2 nights but he'd pay full price for the first night.
He was happy with this agreement and signed the refund slip. We did not rip him off.
His wife (the reivewer) called about two weeks later claiming we had decived her husband. I explained this wasn't the case but she would not accept that.
We are not thieves and hopefully the multiple positive reviews we receive regularly speak to the fact that this is not how we treat our guests.
If anyone would like to personally speak with me personally regarding any concerns you might have after reading this review please contct Maureen - I am the owner at 1-800-731-5525.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC