This hotel is 1 mile from where I live and my 80 year old mum stayed there. They were very accomodating. She paid for one kind of room but
because she can't walk stairs easily they gave her a ground floor room. Front desk staff were always friendly and helpful. I would highly recommend this hotel.

On our way to a 7 day cruise we (14 family members) stayed at Comfort Inn and Suites, Long Beach, where we also left our 4 cars for safe keeping that week.
For a standard hotel we expected standard service.
We felt like we were served with red carpet treatment... Hasan, Bob and Shakil who worked the front desk were friendly and accomodating from the moment we stepped through the door!!
It feels good to know that we did not pay to stay at a top dollar hotel but we still received top dollar service.
Our thanks to them for making our stay great through their smiles, service and hospitality.
Shannon O.

When my party of 6 first drove up we were a little apprehensive because the hotel had a bit of a "prison" look to it. We later liked this because the hotel was very secure and nobody could just walk into the grounds.
Check in went well and then we went to our rooms. Inside the walls of the hotel is a beautifully landscaped courtyard and pool area that is very clean and well-maintained and any worries we had went away. Our rooms were huge and included a refrigerator, microwave, coffee-maker, iron and ironing board. The rooms were spotless. The only problem was that one of the rooms had a very strong odor of men's cologne that seemed to be sprayed into the AC so when you turned it on it made the smell worse. The hotel was full so we couldn't change rooms, but after awhile we didn't notice the smell. The bathrooms were average size and very clean.
In the morning they serve a complimentary breakfast buffett with juice, cereal, breads, pastries, coffee, tea and waffles. It was crowded but good.
In addition to the pool was a fitness center with an eliptical machine, a treadmill and a bowflex. It also was very clean and water and towels were provided.
This hotel was much better than our first impression led us to believe. The staff was courteous, the rooms big and clean, the area was quiet and we would definately stay here again.

We reserved two rooms, one for my mother and the other for my daughter and me.

Our second floor room was above the "conference room" which I was informed later (later as in when checking out) is booked every weekend. Wouldn't be a problem except that we could hear EVERYTHING from beneath us and it was late into the evening. I was informed that they would be out by 9:00 but they didn't finish until 10:30. Then the same thing happened the next night. They didn't tell me after the first night that it would be happening the next night even though they of course have a schedule for the conference room. Walking by the conference room you can't hear anything at all. However, in the rooms above, you almost felt like you were IN the conference room the noise was so loud and clear.

We also had a cockroach visitor to our bathroom which I reported to management and was assured they would call the exterminator.

I requested another room and we were moved to a "suite" on the second floor in another section. A "suite" is simply a room that has sort of little walls on either side of the room to look like another room. The room and the hallway smelled like cigarette smoke though it's supposed to be no smoking. The floor was incredibly squeaky and probably drove the person below us crazy.

The morning continental breakfast was fine.

My mother's room on the first floor was fine and she had no problems.

There is only one person on duty at the front desk at all times. This means that a lot of the time, you might not get what you need for a while. This includes calling for reservations where you are put on hold a lot or if you have any problems while you are there that need to be resolved.

Management was not forthright on the conference room bookings and noise. Also, room maintenence and cleanliness and no smoking rooms should be more consistent across all the rooms.

We're not going to try this one again.