I read prior reviews of roaches, filth, and unfriendly/unprofessional staff at the Best Western Golden Sails in Long Beach, and was a little wary. So my husband and I tried it anyway. What did we find??? The most hospitable, friendly, professional staff who bent over backwards to make us happy. The rooms are beautiful with new carpet and furniture. The rooms are well worth the money. Towels were clean and bright white. Bed linens were exceptionally clean. The floors were spotless. I am staying there again and recommend this hotel to everyone who stays in Long Beach.

Stayed here for a business meeting which included our meals. Didn't leave the hotel the whole week. Staff was very friendly and accommodating. Rooms were undergoing some renovation. It is an older hotel, but we found it neat and clean. Would like to plan a meeting there again or would stay there if I was on vacation.

This place is one of the worst I have ever stayed at! Upon arrival, the staff were rude and unhelpful. The beds were so uncomfortable I couldn't sleep. On our second night, we called for a roll away that never arrived. I would never stay at this dump again even if someone paid me! Do yourself a favor and stay away!

Dumpy place, surely wouldn't recommend it, if your traveling with family. Lucky to even get a few fresh towels on a daily basis. When asked for extra towels was told they didn't have any!!!! Finally were given some ratty old pool towels. Specifically requested a non smoking room (reservations made months in advance for a sports tournament) but given a smoking room upon arrival. Front staff was pleasant enough. Only plus was there were numerous decent chain rest's in the immediate vicinity. Bottom line one star......