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Best Western Golden Sails Hotel: Traveller Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 20 reviews
20 Reviews
5.0 of 5 stars
4
4.0 of 5 stars
4
3.0 of 5 stars
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2.0 of 5 stars
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1.0 of 5 stars
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TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#19 of 36 hotels in Long Beach
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  • Hotel class: 3 of 5
  • Rooms: 173
Description: Motor Hotel, within walking distance of Marina Pacifica Mall, the Marketplace & Seaport Village. This description is based on information provided by the hotel.
Address:
6285 East Pacific Coast Highway
Long Beach, CA 90803
Check Rates: £87 ($173) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Best Western Golden Sails Hotel

( 6-10 of 20 )
“Absolutely awful - a dump. And horrible service.”

Best Western Golden Sails Hotel

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1 of 5 stars
California
31 Jul 2007
3/3 found this review helpful

Soooooooooooooooo bad. Don't know where to start. Threadbare towels, ants in the room, misrepresentation regarding what was included in our group rate; showers that ran hot and cold (without touching the faucets), low water pressure in the showers (especially when nearby showers were being used), squeaky faucets that could be heard from other rooms, shuttle that didn't work, no lining in the ice bucket (ick!), no closet doors (just a bar). Maybe that's what you should expect with a 2-star property.

Our group chose this property in part because the room rate included breakfast. However, upon arrival we were told that the rate did not include breakfast. In a snide tone of voice, the front desk staff told us we could have breakfast if we paid a higher room rate.

But to top it all off - the service there is the worst I have EVER experienced at a hotel.

There were 4 very large parties in the meeting/party/ballrooms that went until past midnight -- 3 nights in a row. The noise travelled up to the top floor of the hotel, and was so loud that it actually vibrated the entire room (I felt every beat) AND jostled pictures hanging on the wall. We asked the 4 people at the front desk to ask the partygoers to turn down the music, and the entire front desk staff REFUSED to do so -- saying "it's hard to get them to turn down the music." But they wouldn't even TRY!!!! They demonstrated total disregard for the customer. I am disgusted with their lack of customer service and will never return.

  • This TripAdvisor Member:
    • Liked — Air conditioner worked!
    • Disliked — Horrible customer service, shabby condition
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kikidee092's Summary
Date of Stay: July 2007
Travelled with: Large group or tour
Visit was for: Personal event (wedding, ...)
Age group: I prefer not to answer
Member since: 03 July 2002
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
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Average price*: £87 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Not bad at all”

Best Western Golden Sails Hotel

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4 of 5 stars
Houston, Texas
29 Jun 2007
2/2 found this review helpful

I stayed here for a government business trip. It looks like an old building. There are beautiful Bougainvillea flowers all over. The hotel staff was excellent. Most of the hotel is two story with no elevators. There are window unit-type air conditioners, but they work really well. I was close to the highway, but when the air conditioner was on, I heard no road noise. The pool is nicely landscaped and there is a hot tub that doesn't scald you. Both are open 24 hours. There are 4 computers with internet available for free use and an Ok workout room. There was a desk in my room, and each room has free wireless internet. I had a huge 15 foot long balcony with two chairs on it overlooking the hot tub area. The sliding glass door had two security locks on it. My room had 2 beds and one had a squeeky frame, but the other was OK.

I don't know about other travelers, but people on government per dieum get a free breakfast, lunch, and dinner, and 2 drink coupons every day. if you are gone for lunch, they give you a sack lunch. The food was awesome, which I think makes up for the "old" look of the hotel and having to carry your bags. (I think the staff would carry your bags but I didn't ask.) The breakfast buffet is great.

I plan to stay there again.

  • This TripAdvisor Member:
    • Liked — nice pool and hot tub, great breakfast,
    • Disliked — pillows not soft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolfromNASA's Summary
Date of Stay: June 2007
Travelled with: Solo traveler
Visit was for: Business
Age group: 50-64
Member since: 29 June 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £87 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Discription pushes the limits”

Best Western Golden Sails Hotel

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2 of 5 stars
Denver, Colorado
3 Apr 2007
2/2 found this review helpful

I was reading the discription of the hotel to my friend while we were in the room and he asked why we wern't staying there instead of this dump. Bad news the discription i was read was that one. How far off it was or should i say just on the edge of the truth. It is a good location and it did have newer interior rooms but the sliding doors are still the old one and highway is about 50 ft away. boy was it noisy even with the doors shut. The "picturesque Long Beach marina" is a marina on a canal, more like a ship yard. Do not eccept a room facing the highway and above the convention bar area. When they close at 2 nothing but yelling and cars honking with drunks screamming at eachother for about an hour.

  • This TripAdvisor Member:
    • Liked — location to highway
    • Disliked — seemed like an old motel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spyke5's Summary
Date of Stay: March 2007
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: 25 August 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Young Singles, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £87 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Great Hotel for the Money”

Best Western Golden Sails Hotel

2 Mar 2007
1/1 found this review helpful

After reading some bad reviews of this hotel, my expectations were low, but I was pleasantly surprised. This hotel is clean, with large newly refurbished rooms, comfortable beds and a full breakfast right on Pacific Coast Hwy. I heard no highway noise at all, the staff were very helpful in routing me to the tourist busses and provided maps and a drawing. They advised me of freeway conditions on my departure morning as we had a big wind/rain storm the previous evening.

As I was travelling alone, I asked for a room on the upper floors which overlooked the courtyard and pool area. There is a small gym just off the main foyer.

Service was good, and for the Seniors Price of $83.75 per night, it was a real steal.

  • This TripAdvisor Member:
    • Liked — Comfortable accomodation in a safe area of Long Beach
    • Disliked — It was hard to locate on the google maps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janmaher's Summary
Date of Stay: March 2007
Travelled with: Solo traveler
Visit was for: Quality time with friends
Age group: 50-64
Member since: 01 May 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, tourists
I do not recommend this hotel for:
pet owners
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £87 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Best Value for your money”

Best Western Golden Sails Hotel

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5 of 5 stars
Nova Scotia, Canada
9 Apr 2006
7/9 found this review helpful

This hotel was amazing. I only paid 100$ a night and it was well worth it. My room was spotlessly clean. It had a fridge (always a bonus) and all rooms are equipped for wireless internet, and the connection is always strong. If you don't have a laptop there are 2 computers in the downstairs lobby that are equipped with the internet that guests can use to check emails and surf the net. Staff members are accomodating and friendly and did everything to make my stay the most pleasant. Pool is beautiful and clean. I have stayed in a lot of hotels in long beach and this one, in my opinion, is the one that gets you the best value for your money. Anyone who tells you this hotel is dirty either stayed there a long time ago when it was under different management or they are just full of BS. I had a wonderful experience and would recommend this hotel to anyone.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: April 2006
Member since: 09 April 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Young Singles, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
pet owners
Was this review helpful? Yes No
Check Rates
Average price*: £87 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Best Western Golden Sails Hotel

( 6-10 of 20 )
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Best Western Golden Sails Hotel Address

6285 East Pacific Coast Highway, Long Beach, CA 90803