Soooooooooooooooo bad. Don't know where to start. Threadbare towels, ants in the room, misrepresentation regarding what was included in our group rate; showers that ran hot and cold (without touching the faucets), low water pressure in the showers (especially when nearby showers were being used), squeaky faucets that could be heard from other rooms, shuttle that didn't work, no lining in the ice bucket (ick!), no closet doors (just a bar). Maybe that's what you should expect with a 2-star property.
Our group chose this property in part because the room rate included breakfast. However, upon arrival we were told that the rate did not include breakfast. In a snide tone of voice, the front desk staff told us we could have breakfast if we paid a higher room rate.
But to top it all off - the service there is the worst I have EVER experienced at a hotel.
There were 4 very large parties in the meeting/party/ballrooms that went until past midnight -- 3 nights in a row. The noise travelled up to the top floor of the hotel, and was so loud that it actually vibrated the entire room (I felt every beat) AND jostled pictures hanging on the wall. We asked the 4 people at the front desk to ask the partygoers to turn down the music, and the entire front desk staff REFUSED to do so -- saying "it's hard to get them to turn down the music." But they wouldn't even TRY!!!! They demonstrated total disregard for the customer. I am disgusted with their lack of customer service and will never return.
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