My Mom, brother, two young nephews and I had to travel to Long Beach for my cousin's wedding. After reading the most recent reviews on here, I decided to book this Hotel.

First of all, despite some of the older reviews that questioned the area the hotel is located, I felt that the area was just fine, and didn't feel unsafe at all. The hotel is gated with a security gaurd posted at the entrance at night.

Since there were 5 of us we got the largest suite, which was a two story loft style room with a bedroom and full bath upstairs, a seperate bedroom and full bath downstairs, a large livingroom with pull out sofa bed and fireplace, a dinning table for 6, and a full kitchen. The room also included a full breakfest in the morning, not bad for a AAA rate of $189 a night. It was clean and updated. I have no complaints about the room.

About the bad apple... Basically I let her know that on days we needed housekeeping service we didn't get it, and on days we didn't want it, we got it. We kept our luggage keys in a platic bag on the desk, and on the day we didn't want service but got it, we returned to find our room cleaned and the keys missing. I let her know we thought that housekeeping may have mistook the bag for trash and thrown it away. Her reply? " Next time you should secure your belongings a little better." Was she kidding me?? She basically told me our stuff wasn't safe in our room! I did get pretty annoyed with that answer and let her know she could have handled my problem better. BUT, she was the only real problem we had with the hotel...hence the "bad apple".

Everything else was fine with the hotel, they have a full gym which was great, and the rest of the staff was friendly. I'd consider staying here again.