The neighborhood is frightening and made us all regret booking this hotel. A shirtless man in tatoos greeted us as we exited the elevator to go to our room. Maybe we should have brought our M-16's. Reserved room w/2 king beds. Got 2 doubles. The sheets and blankets were wet from not being dryed. The hotel restaurant completely botched the breakfast with only 2 tables occupied. The underground garage is not secure especially in this neighborhood. They gave us a free breakfast coupon and took 25 bucks off the room. Stay somewhere else. Downtown Long Beach is a pit.

After reading some of the earlier reviews, I was hesitant about our stay here. It was just for an overnight before a Hawaiian cruise. The hotel staff was very helpful, the front desk accomodating, the waitstaff cheerful, room clean, and looked newly renovated, food was good. The free transportation was a plus, both to visit the Queen Mary, and then on to our cruise ship. As priority club members, we got late check out enabling us to see a little of Long Beach before leaving, a discount on the next morning's breakfast, and a bag of snacks. The surrounding area is a little dicey- but for our purpose, the hotel was just fine.

Unfortnately my corp travel agent put me in this hotel which will be eliminated from our database!!! The employees are uneducated rude and unwilling to help with smallest request. The neighborhood is terrible and the hotel is not close to anyplace safe! The odor of febreeze does not cover up the stink of old and moldy.

There isn't really much night life around this hotel and transport is necessary to get to any bars or restaurants. The staff in general are very friendly except for one arrogant staff member who was very unhelpful when simply asked to help me locate a bank so that I could cash travellers cheques. Also they had very few safety deposit boxes (located only at reception) which meant I had nowhere to store my valuables. All in all are very unmemorable hotel.