Wanted to advise other travellers NOT to book this hotel, staff were incompetent and lacked training and it was not just my husband and myself who had problems three other couples were unhappy also. We had to wait an hour before check in after being advised it would be 5 mins, they double booked our room we had a famiy enter the room 5 mins after we had - mini bar not replenished with water after asking them for 3 days straight to do this, no one seemed to understand the concept of bottled water. I could go on and on but would take up too many pages, please do not go there !

This hotel was pretty nice. We had a little problem in the beginning, having two double beds instead of one king bed, but they moved us by the next morning. The hotel was located about 15 minutes from Sunset Blvd. The pool was located up a steep hill, which was hell to walk up, but was so beautiful. We also visited the spa, which was relaxing. Overall, this hotel was a nice and relaxing.

This is the second time this year I've stayed at The Luxe on Sunset.

I agree with the reviewer that called it "the little hotel that could".
If they would just take the time to update/improve certain things, this hotel would be great.

Pros -Great location, cool vibe, huge rooms and bathrooms.

Cons -Valet parking takes too long, no hotel shuttle service anywhere, thin walls, front desk staff needs to be trained on basic hotel knowledge.

The concirege never returned my calls and then went home for the evening leaving us to find a restaurant and make a reservation, when I asked for help from the front desk staff they could not name ONE Mexican restaurant in the area!

The front desk staff has no knowledge of the hotel's spa. They will make a reservation for you, but not inform you they will charge you 100% if you cancel, we had to talk to the front desk manager to get things fixed.

Little things like burned out lights in the room,the wrong room service menu in the welcome folder, forgotten turn down service, dead batteries in the remote controls, tub not draining the entire weekend and the air conditioning shutting off in the middle of the night and not one person knowing how to reset it. (this is a common occurance at the hotel as it happened in June as well)

Mind you this all took place in a Executive Juinor Suite.

I would stay here again, as I like the interior and location, but it does get to be a pain when you have to call to the front desk every 30 minutes to remind them of something.

The front desk manager did reduce my room rate for all the trouble, but if they just got it together this hotel could be Great!

Staying at the Luxe Hotel Bel Air seemed a good idea as it was close to our destination but was like a roller coaster – 1 moment all seemed well and the next, not.

PROS: Great location to freeway, place looks great from the outside, Front Desk staff friendly, Valet friendly with some confusion at times, cost of $22 for parking each day. Didn’t use the pool, restaurant et al due to lack of time to do so, people using the restaurant seemed fine with it. Room was clean, bed comfortable; TV had TV plus movies, and free internet connection in room.

CONS: Service inconsistent – 1. told by the Front Desk there was 24 hour Room Service yet late hours Room Service consisted of a few cold items, not as the Menu page read which had hot and cold items and when we questioned this, they said they didn’t know about that and would call us back, but did not, 2. no daily paper offered, e.g. the Los Angeles Times (this IS Los Angeles) and when we asked, no one got back to us with one nor how we could get one, 3. Checkout time offered a full staff of valet parking personnel but only 1 bellman, causing long waits to bring baggage down, 4. Room hallway painted dark colors so looks long and dark, 5. Room 136 Suite - inconvenient electrical switching, small section of carpet wet by bedside, showerhead regular rather than the deluxe expected of a suite, room situated where you could not watch TV from the bed and sofa, Mini-Bar had small liquor bottles scattered on top of the frig, plus it was not stocked well to help somewhat with the Room Service deficiencies.