Just say the words "airport hotel" and for most people it probably brings to mind mundane cookie-cutter hotels full of airline crews and weary travels. It's true, in general, and fits the Hilton LAX to a degree.
This is a big hotel. Maybe a bit too big. I parked at the hotel and while others have said the parking signs are confusing, I found clearly marked signs to the Self Park area ... but you have to go down 5-6 levels before reaching the self park area. When you take the elevator to the lobby, you feel oddly out of place if you aren't wearing a uniform from an international airline or if you aren't carrying bags from lands afar (and bags under your eyes from long overseas flights).
I checked in about 10:45pm and was attended to within 3-5 minutes. I was given a room on the 4th floor and found that it was as far away from the elevator as one could get. It isn't what I expected for being Hilton HHonors Gold, but it was late and I figured they ran out of rooms.
My first room (foreshadowing!) was cavernous. With one teeny-weeny window, the rest of the room looked like a basement ... low ceilings and lots of wall. Oddly, at the very end of the bowling alley ... err, room ... was an itsy-bitsy bathroom. But, after having kicked off my shoes and heading to said loo, I found the carpet to be absolutely soaked. "Yikes!" I thought ... and pushed out any thoughts of potential liquid substances that could be on the floor.
I called to explain and was transferred three (1, 2, 3!) times, explaining my story each time. Finally, the third gentleman apologized and said he would move me to the club floor if I would go back to the front desk and get my new key. I did that, but upon reaching the front desk was told that a bellman had just been sent up to my 4th floor room with my new key to take me and my bags to the 12th floor. That's impressive ... but I wish I had been told that in the first place. So, they issued me new keys there and off I went to push button "12" in the elevator.
Upon exiting the elevator on floor 12, I met a bellman. He looked at me, I looked at him. This knowing exchange could mean only one thing: he was the one sent to move me in the first place. We exchanged info and, indeed, it was he. But he had been sent to another room on floor 4, which he told me was occupied by a China Airlines flight crew who knew nothing of moving to floor 12. "A" for effort ... but the devil is always in the details, Hilton.
The room itself, like that of the fourth floor room, was fine. It's a 3-star airport hotel, so my expectations were not overly raised to begin with. The furniture is d-a-t-e-d! The bed is quite comfy looking and modern-ish in a hotel bed-esque sort of way. It was a mismatch to the otherwise plain and cheap other furniture in the room. The bath, too, was dated. Plastic countertops and a cheesy showerhead didn't make, or ruin, my day.
It should be noted that this hotel's lobby is drippy elegant for an airport hotel. Lots o' marble here. Hmmm ... I think they should have put some of that marble in the guest room bathrooms.
Overall, it is what it is. The LAX Hilton isn't anything I'm itching to get back to or anything I would necessarily avoid in the future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Business meeting / Event