Here my letter to the Manager, I hope this help others not to live the same experience:
Today I´m living one of the worst traveling experiences, and all thanks to Holiday Inn Hotel.
Yesterday night after confirm at the front desk that "there is always some one in charge for attend any customer 24/7" my nightmare begins.
After a very short night I went at the front desk around 4am for my check out process and for a taxi, And what I found was a message that says"One moment please, I will return in a few minutes..." and at the end "Smile you are in Camera" I was waiting for around 1 hour with no signal of any person, until that I understand that nobody was going to help me so I start to search for taxi options via Internet and making several international calls trying to find a ride to the airport.
When I was able to arrive to the Airport, the Airline told me that I lost my flight and because of this my connection, so that means that I will not arrive home the day I planned and all my next day meetings must be canceled.
As a result the next available flight was 12 hours later with 3 scales and several hours between flights, meaning that my next night will be at another airport, I will arrive with 20 hours delay.
With this experience the impact was more than just a lost flight, and because of that I will proceed to send an Letter to RRHH explaining this situation and why this hotel can not be an option when we need to be in a business travel.
I expect that some one take actions to never let this happen again to any customer.
- Also Known As:
- Hollywood Silver Lake Hotel
- Hollywood Silver Lake Hotel Los Angeles
- Hollywood Silver Lake Hotel And Suites
- 250 At Silver Lake Hotel
- Los Angeles Holiday Inn
- Holiday Inn Los Angeles
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