Horrible hotel and the photos are misleading. I stayed in one of the double "Business Plus" rooms where the table barely accomodated one laptop, the carpet was full of stains and very nasty looking. Not somewhere you wanted to walk barefoot or allow children to play on.
Upon check-in you will be given a slip of paper for the Breakfast which says you are entitled to up to $8.00 of credit towards your breakfast. This DOES NOT mean you can order from the restraunt menu. It is only good for the Breakfast Buffet. The breakfast buffet was anything but. A Meatless affair except for the what looked like the leftover spaghetti from the previous days function (for breakfast!) and some other scary looking dish involving tortillia chips the next morning--which also looked like it might be left over from function the night before. The coffee was so bad it was undrinkable and the juices were watered down. Most of the food was cold even the things which were supposed to be hot. The restraunt doesn't open until 7a.m. even during the week.
The hallways are dimly lit, as are the rooms, and the their tiny bathrooms. They are in the middle of remodeling apparently even though their sign out front claims "Newly Remodeled" as the old furniture was being stored on the closed pool patio and the new pieces stacked by one of the entrances downstairs.
The bar faces onto the front desk, and we were treated to many "gangsta rap" tunes playing loudly featuring prolific use of four-letter words while children played in the front lobby. The ice machine was broken on our floor and the elevators are exceedingly slow. Upon close examination, the entire building looks like it was a former cheap motel that has been painted over.
You will be required to post a credit card for "amenities" even though there are no PPV channels, or even Premium movie channels for that matter, on the TV. Internet and parking is free, so exactly why they require a credit card is beyond me. If you refuse to give them one or do not have one, you will be turned away by Cynthia Curiel, the front desk manager.
Definitely not a place I would recommend for anyone!
Go somewhere else.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 February 2012
Our apology for the deficiencies encountered during your stay. Management has taken remedial steps to improve on the general environment of the hotel with extra lightings, carpet and furniture replacements. The next time you check in, you'll notice the changes.
Report response as inappropriate
For clarification purposed, we provide complimentary breakfasts at our Lobby restaurant through the use of " coupon system" . As part of our internal control, the dollar figure written on the coupon is meant for purchase by anyone. However it cannot be used towards a credit or discount off from the breakfast entrees menu.
Credit Card is about the most common form of payment used by guests to settle their hotel's bills and also other incidental charges. Our hotel does not impose or insist a credit card for the use of its amenities. It's not the practice of the Front Desk Manager to turn away guests who refused to show proof of a credit card.
We would like to extend our invitation to your next visit.
Quality Inn & Suites Montebello
This response is the subjective opinion of the management representative and not of TripAdvisor LLC