It's amazing a restaurant with excellent food, a comprehensive wine list ,elegant decor and situated in such a beautiful location is afflicted with an abundance of poorly trained waitstaff.
To celebrate our 5th wedding anniversary, we booked a reservation for dinner at 7:00 pm on a Saturday evening. Upon arrival, the hostess was unable to immediately locate our reservation. Although we had spelled our last name when making the reservation the actual name written in the reservation book was definitely a phonetic spelling.
As we were shown to our table, an empty service tray was blocking access to one side of the table. Instead of moving the tray promptly, we stood until the waitstaff finished servicing the neighboring table.
Once seated, we were left unattended for well over 15 minutes..no water, no bread, no acknowledgment...nothing. Finally a waitperson approached and asked if we'd been helped. When we responded that we had not been, she informed us she would speak with the hostess to find out who our waitperson was. After another several minutes passed, she returned and said our waitperson was busy and did we "know what we wanted to order". We place our order at which time bread and water was finally delivered to the table.
Our salads and entrees arrived within the next 30 minutes and were excellent. We cannot fault the food. My husband ordered the duck while I choose the sand dabs. Both were perfectly cooked and tastefully presented. No effort was made however to inquire as to whether we would like to order additional wine or would have liked more bread or water. Both of which we would have appreciated.
After enduring the continued cursory service, we left Windows and enjoyed dessert and coffee at Dorns where the service was immeasurably better.
While wine tasting the following day, we met several local couples who shared with us that the service we received while dining at Windows was not unusual. Should we ever visit Morro Bay again, we certainly won't be dining at Windows.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC