So my husband and I booked 2 nights at the Doryman's Inn - our wedding night + the night after. Being a local couple, and having a plethera of out of town guests, we decided to host family at our house the 2nd day. After we toured the hotel, we asked the "manager" to cancel our 2nd night reservation.
Fast forward to our wedding night - we left the reception and drove to the Inn. When we arrived (still dressed in our formal wear) we checked in - I noticed the name on the reservation slip was different, and pointed it out to the receptionist. She merely told me to fill in the "correct name." We checked into the room - it was lovely at first glance. There were rose petals scattered all about the room - it looked very nice. We were hungry, so we went downstairs to the restaurant for dinner. The waiter agreed to add the check to our room bill.
Halfway through our dinner, the restaurant manager notified us that there was a "problem" and that the hotel receptionist would explain it to us. It seems that they did not have a reservation for us. When I mentioned that the "wrong name" was on the reservation, she said she thought because we had just gotten married that my last name was not right (like it would have changed magically during the ceremony). No, the reservation was in a foreign name. When we said we'd like to finish dinner before we retrieved our belongings, she assured us all was okay because she and her manager had already moved our personal belongings out of the room and behind the front desk! Our suitcases, wedding gifts, my purse, etc! I was livid!
Walking up the hallway, we were confronted by a man who exclaimed.."Oh, you just got married? {duh, we're in our wedding dress and tux still!} That's awesome...I'm getting married tomorrow!" and then proceeded to walk into our room that we had already checked into!! There was not even an apology from the front desk. She said she checked around and the nearest hotel room was in HB. When we asked if they would be paying for our room, she scoffed and said, "Why would we do that?" "Because we were charged for one night at your hotel!" I exclaimed. They said there was no record of our reservation (although my credit card bill stated differently!) and when we implored her to call the manager who made (and cancelled the one night of) our reservation, she simply said, there was no way she could call her...it was too late.
Long story short, we were sucked in initially by the romantic notion of enjoying our wedding night in this intimate bed and breakfast and then returning each anniversary to explore a new room and theme, and instead we spent our wedding night, at home, in our own comfortable bed! No checkout times, no crappy breakfast, and no rowdy pubcrawlers keeping us up all night. And, we never received an apology from the management, even though we requested a return phone call explaining why our wedding night was ruined!
NOT staying here was probably the best thing that happened to us - and the worst thing that happened to them. We posted a complaint in the local paper and vowed that every year we'd repost the awful events of our wedding night. Anniversary #1 is at hand, and the Doryman's Inn is SOL because they've lost years worth of business and referrals from us.
(No, this is NOT a bogus review - I have credit card receipts to substanciate our claims...)
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