I have spent one night in here and it was a good express stay :) Cleanliness is perfect.

Stayed here with my family in August 2006 (only now getting round to writing a review). A good example of what Holiday Inn Express are capable of doing, i.e. plain, simple, clean, reasonably priced and convenient. It is quite a long walk to Balboa Island or the Beach but there are good restaurants nearby. The staff were exceptionally friendly and helpful and the free mid-afternoon cookies were a nice touch. Parking was free and useful as finding a parking space anywhere else in the town seemed to be impossible!

We picked this hotel because of all the wonderful reviews but I have to say that the negatives outweighed the positives for us.
On the plus side the rooms have recently been refurbished and were extremely clean but the noise issue is a real problem here. As another TA member has reported, we too were woken from our sleep by extremely loud inconsiderate guests next door partying until 4.00am, going in and out of each others rooms, slamming doors and cheering and shouting. The walls are paper thin and you can hear the next rooms televisions, their showers and even them opening and closing drawers. We stayed for four nights and we encountered the most miserable, unhelpful front desk staff with absolutely no knowledge of any shopping, restaurant and local attractions. One in particular (Cesar) was downright rude, every time we needed assistance he would be on the phone, deep in personal conversation, laid back in his chair. He plainly could not be bothered to tear himself away from his conversation to answer any of our queries. The answer we got each time was "I don't know". Having said that, on the morning we left there was a new face on the desk (Marco) and he was extremely pleasant and so helpful. Another issue is the breakfast room. It is a good size but there are not nearly enough tables in there. On a couple of mornings there were people waiting to sit down for breakfast. We finished eating and took our drinks away with us so they could sit down to eat. We definately wouldn't choose to stay here again.

Hotel was comfortable with 2 double beds, not the best Hotel we stayed in but was value for money. Very long walk to beach probably about 2.5 miles - also difficult to park car at beach which is metered. pool only gets the sun in the morning. breakfast good. We stayed here for 4 nights and it was OK! Staff not the most pleasant we meet.
saturday night was very noisy with young guys - we were disturbed from our sleep about 5 am and there were lots of banging and shouting.