I loved my stay here, the beds are one of the best I sleeped in, like Cloud # 9. The view over the Bay with all the beautiful Jachts is breath taking. I used the Spa, Restaurant and had a meeting here. Everything was 1st.Class.
But now they told me I can bring my dog with me, even better.
I will be back.

Expensive, but well worth it. Luxurious bedding, perfect location for Southern Cal, polite staff who goes above and beyond. What more can you ask for? Be sure and ask for a room with a view.

The room was beautiful, although the carpet was damp. The bedding is luxurious! The bathroom very nice, although the marble around the tub was so wide it was hard to step over to get into the tub. We didn't eat at the hotel. We did visit the Grog Shop and the young lady working there was very accommodating. It was almost closing time, but she never rushed us. The valet team was exceptional. Very nice, casual because we were with them. Treated our less than luxury rental car the same as the Lamborgini parked next to it! The Concierge, Patrick wasn't as helpful as he could have been. Seemed to be a little put out by a simple request to help with flight arrangements, but did do it. Overall a beautiful relaxing time and a great place to stay!

Beautiful hotel - customer service - leaves much to be desired. Fire alarm at approx. 3am on Sunday morning turned out to be false alarm - after announcement that it was false - alarm continued to go off every 2 minutes for 3 hours. No apology from hotel staff or explanation when questioned. Room Service on Saturday nite - called twice - no answer. Buffet on Sunday nite, great food. Manager of "Dukes" - no other way to describe him but a "bully". Attempted to resolve issues with General Manager through phone call and e-mail - no reponse. E-mailed president of the Resort - no response- even though he has a letter of committment in the guest rooms stating he wants to assure all guests expectations are met and wants to be contacted. Night front desk manager did listen to our concerns and was first management person to exhibit acceptable customer service. Valets worked extremely hard and helpful in directing us to our destinations, forget the conceirge, unwilling to help unless you are a member of the "club".