My husband and kids stayed at this property for a week. My 3 year old got sick on the car ride and we had to stop multiple times before we arrived at the hotel. My husband called on our way to see if they could accommodate us earlier than anticipated. As soon as we walked thru the lobby the staff knew who we were and were ready for us... they even had information for us as to what the nearest pharmacy was as well as directions...Great service from every staff encountered. Once my todler felt better we headed for the beach. Kids were so excited to pick as many beach toys they wanted for the day! This was our best summer family vacation...the rooms were clean and well kept, good waffles in the morning...Thank you Best Western Staff for making this our home away from home. We will stay here again!

I have stayed in a thousand hotels and motels in the last 15 years and this one rates among the worst. Not in a cleanliness way - it was actually fine - but in a service and noise way. The guy at the front desk was more concerned with his internet access and cell phone than answering a simple question but that isnt the deal breaker. The deal breaker:

The walls were as thin as paper so the TV's in the two rooms to either side of me were almost as loud as mine. They were on well into the night and at 5 am the guy next to me starts yapping on the phone. I could hear everything he said. It was as if he was in my room. I am not exaggerating! Luckily for me I had to get up at 5:30 otherwise I would have been very crabby. It was the loudest hotel experience I have ever had (well that isnt quite true NYC has a few).

The place is nowhere near the town so you have to drive to eat or shop. Do yourself a favor and stay somewhere else.

This is too wonderful to ignore . . . The folks at Best Western Newport Beach not only refused to allow me to cancel and receive a refund - despite my calls to their hotel and Best Western Customer Service (an oxymoron), but charged me an additional $7.90 for being a "No Show"! In my past years as a travel agent I thought I'd heard it all, but this beats everything!

While the hotel was close to the beach it had a few problems. The front desk staff was helpful and friendly but was uneducated about what accomdations the rooms provided. The cleaning staff was rude, and inconsistant.The contiential breakfast was first come first serve and 8:00 was not early enough to get bagels. There were only two choices of jelly (grape & apple) and no peanutbutter or creamcheese. The staff also made me wait untill they were finished preparing their own personal breakfasts before I could make my own. The starbucks that is promised is a hotpot in the front desk in only one flavor. Also the beds were very uncomfortable & the walls are paper thin so it is very loud. I would only reccomend staying in this hotel if you are very low matience and do not enjoy a good nights sleep, bagels, decaf coffee or strawberry jelly.