I recently had relatives come to visit me from out of town, and thought it would be a fun evening if we spent one night at Robinson Rancheria. This is a relatively new facility, that looked nice from the outside, and if aesthetics is your thing...this place would seem to fit the bill.
My problem with this place falls into two categories; comfort and customer service.
Visit1) Comfort- I had previously visited a friend who stayed there, and I totally forgot about how thin the walls were. If you are into erotica, and have "amorous" guests in the room next to you, then this is the place for you. You can literally hear conversations from the adjoining rooms, and obviously that evening someone next door was named "Big Daddy"and was staying for the evening
Visit2) Late into the evening as we were watching cable, all of a sudden the cable stopped functioning. no channels worked except the "pay for view". After contacting the front desk, (that had no solution) I suggested that since we were inconvenienced with no cable, that perhaps they could "comp" us a pay per view movie as a "make good". The front desk person had no authority to do anything, and there is no manager there at night, so if you have a problem, there is no one with authority in the whole facility that can make a decision. The final insult was when the desk clerk who after an hour finally reached a manager at home, told me that the manager said if we gave them 20 dollars, we could watch a movie. I was just as puzzled as I am sure you are, and really did not appreciate the attempt to "pimp" me for 20 bucks. I asked for a 1 hour late checkout, and was treated like the world would come to an end if they granted this wish. Customer service is lousy at this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC