Unfortunately we did not see the trip advisor reviews when we booked. In April 2006, we found the property to be filthy, with dated stained furnishings and a belligerent owner/manager. Do not be lured by the Best Western signage, this property does not meet their usual standards.

The conditions experienced were, dull, dingy room on entry, due to closed curtains covering the filthy state of the windows. 2 inch gaps at the bottom of each door, including the one to the corridor. Bed was old, worn, torn and stained. Bedding, faded, bobbled with age, and in a creased unironed condition. Bedroom was generally grubby, woodwork sooted from the fire, and cleary not cleaned for a considerable time.

These experiences are representative of both rooms offered. We declined a third room and stayed elsewhere. The owner/manager declined to view the rooms, or accept our complaints. Her only mantra was, you will not get any refund.

Subsequent to our complaint and photographic evidence to B. W customer service, we did receive a partial refund. We frequently stay with Best Western, and will continue to do so, but NOT at Monarch Resort Pacific Grove.

We had two rooms for two couples and stay was unsatisfactory. One room had a tub with a stopper that would not work (i.e. you could not take a bath) and a shower that would not work as well. The other room had a broken coffee pot, where the top fell off and if one was not careful you could be burned. The whole facility is showing heavy signs of wear and much delayed maintenance. One room had a refrigerator right next to the fireplace (very bad positioning) and the other room had no refrigerator.

The continental breakfast was the poorest excuse for same that any of the four of us have ever seen. Muffins cut in half (so you won't take too much), orange juice container empty, no choice of cereals (one only) and totally inadequate area in which to eat and enjoy your breakfast. Furthermore, there was no place to set anything down while you were picking up your breakfast..

When this was all brought to the attention of the desk clerk, on checkout, we were told we should have said someting earlier so that they could "fix" it. But who wants to spend their time at a resort waiting for "fix it" people. She said she could not make an "adjustment" (we had not asked for one) but said her manager would call us the next day. Five days later, nobody had called so we called. We then got the usual excuses about we should have told them earlier, breakfast was adequate for Best Western standard, etc. She said she would check out our complaints, however, and call us back. It is now weeks later, still no call back.

This property is not well maintained and is not well managed.

Overall it is a good place to stay. The room had a fireplace and a new firelog was added everyday. The room ad its own balcony. Location is convenient to area sights and interest.

The hotel was not completely without appeal. However, my romantic get away to a marvelous location with a fireplace has not happened. Yes, there was a functioning fireplace but that was one of very few good things about the place. Overall, many things that should have been there were not.

The hotel is old. The walls are covered with peeling wallpaper. The furnuture is at least 10 years old and is scratched. The smell was not very appealing, rather moldy. The bathroom layout and design is minimalistic. The TV set is smaller than it should be. There is no restaurant nor gym on the premises. We could also hear what's going on outside of the room fairly well. Everytime someone turned on water in the neighboring room, it was like we were standing next to it. There was wine and cheese hour in the afternoon which promissed to be a pleasant surprise. Only problem was wine tasted like juice and cheese was the cheapest they could find. They did provide an ok continental breakfast though.

All in all, the room insides with the exception of the fireplace reminded me more of Motel 6.