This is one of my luxury stops while driving from DFW to San Francisco. I actually go out of my way to stay here. If you have a dog and want to stay in a resort hotel on the ocean, this is THE place for you!

I have stayed here about 7 times. A friend told me about it and I decided to check it out on my way home. Boy am I glad that I did.

The hotel staff is stellar and they have a fabulous chef. I ordered some scallops that were literally bigger than my fist. (Yes, I have small hands, but still.....) I had made a special request for some berries with my meal and they told me they didn't have any, but somehow they managed to end up with my dinner and they were the freshest fruit I've ever eaten.

The rooms are big with plantation shutters that slide along the floor to ceiling windows which give you a view of the ocean, pool or mountains. All the pet owners are on the bottom floor and you can walk straight out of your sliding doors to the many beautifully landscaped grounds. The pool has a disappearing edge that turns into a waterfall along the side of the pool. My last room faced both the pool/waterfall and the ocean, and it was amazing.

The staff is always courteous. They provide doggy beds and bowls for the guests.

The bedding is a version of the Westin Heavenly Beds and I always had a great night's sleep.

There's a night club and outdoor bar, and several other hotels that you can walk along the beach to.

I'm including some photos -- I really took them for the view, not the rooms, but it might help. :)

This hotel's service is unbelievably bad. The staff are very irresponsible. The price they listed on their website does not include tax, and they force you to pay a "resort fee" upon arrival that supposedly is for the parking.
I booked a Valentine's package and it is supposed to include Valentine's Day dinner, one night's stay, and rose petals on the bed etc. I tried to place the dinner reservation right after I booked it and I was told that they will call me later. Two weeks later someone in the restaurant called and said "why didn't you make a reservation early, we are full before 8". I told her that I tried to do it earlier and I was waiting for them to call me! Then she agreed to put me in at 6:30. And guess what? The day before I arrived I was told that my dinner reservation is moved to after 9!
On top of that, the rose petal they put on the bed are not real -- they are made of cheap plastics!
Dinner was also disappointing. The food were okay at most and the server kept rushing us. We never received the truffles.

Stayed at The Clffs this past weekend and for the most part, was pleased. Room was on the 4th floor overlooking the pool and with amazing ocean views. The room was large and nicely appointed with the sliding plantation shutters being a nice touch. The bathroom amenities were very nice, and nearly full sized. The bathroom was full marble, as well. Problems we encountered were 1) we had to make several requests to have a roll-away brought to the room, 2) the pool was very, very noisy at night and during the day there is a water feature that runs at the pool, which drowns out the ocean - too bad. Would have been nice to have plexi-glass at the pool to block the wind, and 3) our bill did not reflect the rate at which I booked the room - it was adjusted, no questions asked. Plus to have a fridge in the room, minus was horrible TV reception, and very limited channel selection (maybe 7 channels). I did like The Cliffs, and would book here again.

My wife and I decided to take a much-needed vacation this holiday season, so after speaking with a few friends about where to go, they suggested The Cliffs Resort. I have passed by this hotel on several occasions traveling down Highway 101 and have never thought to stay there, but with my friend’s suggestions, I booked an Oceanfront Suite and we were on our way…

Aside from the unbelievable location, the customer service was like none I’d seen before. Not only did the staff go above and beyond what I was expecting, they were always on top of anticipating our needs. They were helpful everywhere from check-in, to the restaurant, to the spa, to the pool, to the gift shop, to housekeeping, to baggage. It was spectacular customer service.

Needless to say…we had a fabulous stay! We never had to worry about a thing and all our wishes were granted. There’s no doubt we’ll be back (sooner than later!).