We arrived at Sycamore Springs ready for some relaxation after a particularly gruely fall and winter work schedule. The rooms were clean yet somewhat reminiscent of Howard Johnson. The service was young and unprofessional at times. The overall experience however was great. This place defines shabby chic.

Our first room was nice, but the hot tub didn't work. They put us into the room next door immediately and even offered to move our bags for us. It was painless and they did a pretty good job straightening everything out. We enjoyed the room so much that we asked to extend our trip by one night. The hotel was full, but they offered to put us up in a suite for only $50 more. The suite was really nice with a bigger hot tub and a fireplace. I would recommend this upgrade.

The restaurant is particularly good considering the resort is not a luxury property. We enjoyed it so much the first night that we continued to go again for just about every meal over our 4 day trip. What a surprise. The chef knows what he is doing and comes from Charlie Trotter's.

The hot tubs are fantastic. The sulfer takes a little getting used to, but the water really does rejuvenate the skin. What a fantastic thing to do. The massages are a little rough, but definitely do the trick. The changing room needs to be expanded.

One the best things about this palce is that they offer classes. We took a group hike and ended up being the only couple on the hike. It was Dec 30 and unbelievable that no one wanted to take the sunset hour hike. Our guide Ingrid was super sweet and did a good job in keeping us entertained with stories about the resort.

I spent Xmas Eve and Xmas day at Sycamore Mineral Springs, and overall my stay was excellent. I was in a fresh water luxery suite, specifically "Persistance." It is the handicap accessible suite and is slightly larger than the others for the same price. The hot tub is also enclosed with a fence so you have more privacy. There is a dining room table which was a huge plus. I found 2 dead bugs in the room, but I'm in the mountains, so I didn't think too much of it. A tip: the trashcans are stored away underneath the sink. The room was big with a king size bed in the bedroom and a pull-out queen size sofa in the living room. Reserve one of their hot tubs early because they fill up fast. It is $12.50 an hour a person Mon-Fri, and $15 for weekends and holidays. Hotel guests get 1/2 off from 7am-2pm (it's open untill midnight), EXCEPT holidays. I was there on Xmas, so I didn't get the discount. Check-in (as well as check-out) was a breeze and the staff was friendly. The room was guaranteed at 4pm, but was ready at 2pm. The only complaint I have is about the hot tub services staff. When you call (or go in person) to make reservations, the staff is curt. I asked if there were any cancellations or best times to book, and the answer I got was an immediate "no" and "it's busy all the time" in a tone that was bordering on rude. My party (of 4) and I reserved 2 hot tubs for the morning (8:30am) and when we got there, they informed us that they did not have enough towels, and only gave us 3. We asked if someone could bring us an extra towel when more came in, and she had the gall to say "there are NO more towels coming in." I know it's the holidays, but I was pretty sure a hotel would not open and then not make sure they had basic things such as towels. In fact, when I went down to the desk again in about 25 minutes to ask where the restroom was, there were 3 stacks of towels that must have been brought down after we checked in. I asked if I could have a towel, and one of the staff members said "we're running low on towels," as if that is a valid excuse! I was polite and asked again, and she did give me one, but the interaction was not pleasant. After paying over $400 (this is including the suite, taxes, the resort fee, the hot tub charges, and extra persons fee - they charge $20/person when you have over 2 people in a room), I expect a level of service, and that was not what I got. However, overall, my stay was pleasant (including the restaurant - try the mushroom ravioli; stay away from the clam/mussel/shrimp mix) and I found the room very nice. Do not expect luxery sheets or anything like that. It's in the mountains; it's rustic. I would stay here again.

First, while trying to book a room we had a hard time getting through to anyone who would take a reservation. We were repeatedly put on hold then transferred to voice mail and then the phone would disconnect. We persisted because we were looking forward to a wonderful visit.
When we arrived at 3:00 p.m. for our stay, we were told by a very unhelpful, unsmiling, rude person, who kept me waiting for quite awhile while she talked on the phone without looking up or acknowledging me in any way, that check-in wasn't until 4:00 p.m. and our room was not available. This was on a weekday and the place was practically empty. When I came back at 5 minutes until 4:00 p.m., I was told that the room still was not ready. There was a different person at the desk this time who then called housekeeping "to check". Housekeeping did not answer so he kept trying. It turned out that the room had been ready all along but no one had bothered to enter that information into their computer. Just one example of unhelpful staff with offensive attitude. Then I had to initial and read (at least 3) various papers stating that I understood check-out time was 11:00 a.m. etc. Why claim to run an "upscale," relaxing spa hotel and charge exorbitant prices if you are not at least going to be accommodating and make people feel welcome? Then there was no one who even offered to carry our bags up the many steps to the room. I could go on, but suffice it to say that we will never stay there again and would not recommend it.

My husband and I have been to many destination resorts. This place did not quite do it for us. We stayed in the "Meadows" in "Divine". It was not divine. My husband said the furniture looked like it came from a garage sale. The bathroom looked newly remodeled however. On the positive, the rooms are large and the T.V.s are new. We were told when making our reservation that these are the nicest rooms. Yikes! The photos posted here are accurate.

The hot tub on the deck of our room and the mineral spring ones are scary. Old and grungy!

On the positive the restaurant was good, the bar was fun, and the spa is nice enough. I had a great massage by Larry!

We will not stay there again unless they remodel. The place has great potential however.