I spent Xmas Eve and Xmas day at Sycamore Mineral Springs, and overall my stay was excellent. I was in a fresh water luxery suite, specifically "Persistance." It is the handicap accessible suite and is slightly larger than the others for the same price. The hot tub is also enclosed with a fence so you have more privacy. There is a dining room table which was a huge plus. I found 2 dead bugs in the room, but I'm in the mountains, so I didn't think too much of it. A tip: the trashcans are stored away underneath the sink. The room was big with a king size bed in the bedroom and a pull-out queen size sofa in the living room. Reserve one of their hot tubs early because they fill up fast. It is $12.50 an hour a person Mon-Fri, and $15 for weekends and holidays. Hotel guests get 1/2 off from 7am-2pm (it's open untill midnight), EXCEPT holidays. I was there on Xmas, so I didn't get the discount. Check-in (as well as check-out) was a breeze and the staff was friendly. The room was guaranteed at 4pm, but was ready at 2pm. The only complaint I have is about the hot tub services staff. When you call (or go in person) to make reservations, the staff is curt. I asked if there were any cancellations or best times to book, and the answer I got was an immediate "no" and "it's busy all the time" in a tone that was bordering on rude. My party (of 4) and I reserved 2 hot tubs for the morning (8:30am) and when we got there, they informed us that they did not have enough towels, and only gave us 3. We asked if someone could bring us an extra towel when more came in, and she had the gall to say "there are NO more towels coming in." I know it's the holidays, but I was pretty sure a hotel would not open and then not make sure they had basic things such as towels. In fact, when I went down to the desk again in about 25 minutes to ask where the restroom was, there were 3 stacks of towels that must have been brought down after we checked in. I asked if I could have a towel, and one of the staff members said "we're running low on towels," as if that is a valid excuse! I was polite and asked again, and she did give me one, but the interaction was not pleasant. After paying over $400 (this is including the suite, taxes, the resort fee, the hot tub charges, and extra persons fee - they charge $20/person when you have over 2 people in a room), I expect a level of service, and that was not what I got. However, overall, my stay was pleasant (including the restaurant - try the mushroom ravioli; stay away from the clam/mussel/shrimp mix) and I found the room very nice. Do not expect luxery sheets or anything like that. It's in the mountains; it's rustic. I would stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Spa