We arrived at this hotel around 10:30 p.m. after a day on the road. We noticed a sort of funky odor in the hallways, which got worse in the elevator, like a baby's diaper that hadn't been attended to. Our room smelled even worse, like wet dog or wet carpet. The carpet was actually damp in some places. We saw black spots (mildew, mold?) on the bathroom wall. We were too tired to make a fuss, so opened up the window and hoped for the best. It wasn't any better in the morning. When I took a shower, I was standing in water above ankle deep as it was not draining out of the tub properly. Thankfully when my husband appraised the general manager, Joel, of the situation, Joel apologized for the condition of the room. He said it should never have been sold in that condition & that although the hotel is scheduled for a renovation soon, that is no excuse for putting us in that room now. He gave us another room for our 2nd night's stay & deducted $50 from our charges. The new room smelled okay, there were no black spots in the bathroom & the tub drained fine. However it was irritating that the bathroom door could not be opened all the way as the toilet obstructs it. Also we could hear a lot of movement in the room above us. If a hotel is going to take the name of Holiday Inn Express, they need to live up to the reputation.

We only stayed here one night but it was an enjoyable stay. The room was clean and it had plenty of amenities. The staff were friendly enough.

If we had one complaint it would be that the breakfast area was very small for a hotel of it's size. Get there before the rush!

I've stayed with the Holiday Inn Express chain in other cities and thought the rooms were very serviceable for the money and the beds comfortable. However, my room in San Luis Obispo had several problems, the most pressing of which was that the toilet did not flush properly. The bathroom sink was rotted through by visible rust and smelled badly of mildew. In addition, there were large stains on the carpet at the entrance and what looked like food or drink stains on the wallpaper near the door. This is a great location, but sadly, the room was in dire need of maintenance and there is no excuse for the poor condition this room was in.

Stopped off one night on the way South on the Big Sur. Pity we could not stay longer on this trip.
Hotel is a little gem with very nice staff and clean and cool rooms.
Good location in a quiet neighbourhood reinforces the comfortable feeling felt by all.
Efficient reception confirmed our reservation by phone when it looked as if were might arrive later than planned.
Nice sized and equipped rooms
Ate that night at resturant adjoining the hotel, good food and drinks.
Breakfast was a continental one in the hotel,(with simple indoor and out door seating) was fine for the day's drive ahead.
Luggage loading and handicapped access through main entrance was very, though the side door had a number of steps and a slope which would make it difficult for wheechair users to negotiate.