I did not make a reservation; I never have before with them just showed up for availability. Room was great, includes a breakfast. Staff seemed friendly, but their was two major mistakes which resulted me in a total of $391 wrongly charged to my credit card. I checked in and told them I wanted to pay cash in September. They said they are required to authorize a credit card and I could pay when I checked out. I did this and received a printed receipt that I paid cash and had 0 balance charged to the card. However, I come to find out they accepted the cash and charged my credit card anyhow. The lady behind the desk was not a manager. I checked why my bank account was off and in addition to that incident, they charged me on a night that I did not stay and never had any intentions to stay. When I finally contacted the manager and got the police help, he said his reports showed no record of a cash payment, so I probably will not get credited the double charge. That was $278 cash given to the wrong place. Did the girl behind the desk pocket my 278 dollars? or what? I was shocked! Then in October, the manager said I was a no show for a room I never booked! They make serious mistakes and it's unacceptable. Employees should keep notes like that I wanted to pay cash and it's unbelievable that they are using the excuse that I was a no show for the second charge of $112 when it was a surprise to me. I never called them or gave anyone else my card or authorization to use it at all. The manager seemed to cooperate at first but still avoided my complaints and I feel so ripped off, so I contacted the corporatation and more to get involved to help resolve the matter because their reports should be correct that I paid them in full at the desk for two nights and never made a reservation that would result in a no show charge. I was not called or emailed back after time and attempts; well, the manager told the police he tried but I had no messages? Very unprofessional and watch out everybody if you hand over your credit card or cash!! I can't imagine who could make such big mistakes, and it was not appreciated that I have to go through this and find it difficult to get it resolved. Now I believe they're lying or someone there is stealing and it's been very stressful. So, beware hotel goers. Keep receipts in case you have to prove your side if they make the same mistakes like they did with me. I will never stay there again!

We arrived at this hotel around 10:30 p.m. after a day on the road. We noticed a sort of funky odor in the hallways, which got worse in the elevator, like a baby's diaper that hadn't been attended to. Our room smelled even worse, like wet dog or wet carpet. The carpet was actually damp in some places. We saw black spots (mildew, mold?) on the bathroom wall. We were too tired to make a fuss, so opened up the window and hoped for the best. It wasn't any better in the morning. When I took a shower, I was standing in water above ankle deep as it was not draining out of the tub properly. Thankfully when my husband appraised the general manager, Joel, of the situation, Joel apologized for the condition of the room. He said it should never have been sold in that condition & that although the hotel is scheduled for a renovation soon, that is no excuse for putting us in that room now. He gave us another room for our 2nd night's stay & deducted $50 from our charges. The new room smelled okay, there were no black spots in the bathroom & the tub drained fine. However it was irritating that the bathroom door could not be opened all the way as the toilet obstructs it. Also we could hear a lot of movement in the room above us. If a hotel is going to take the name of Holiday Inn Express, they need to live up to the reputation.

We only stayed here one night but it was an enjoyable stay. The room was clean and it had plenty of amenities. The staff were friendly enough.

If we had one complaint it would be that the breakfast area was very small for a hotel of it's size. Get there before the rush!

I've stayed with the Holiday Inn Express chain in other cities and thought the rooms were very serviceable for the money and the beds comfortable. However, my room in San Luis Obispo had several problems, the most pressing of which was that the toilet did not flush properly. The bathroom sink was rotted through by visible rust and smelled badly of mildew. In addition, there were large stains on the carpet at the entrance and what looked like food or drink stains on the wallpaper near the door. This is a great location, but sadly, the room was in dire need of maintenance and there is no excuse for the poor condition this room was in.