The place looks nice. The room looked nice, but had an unpleasant smell.
There was a lot of noise coming from the parking lot all night.
People were partying, slamming doors, and running around like on a kids camp.
We called the office around midnight and asked if this was considered "acceptable". They promised to "check it out". Well, nothing changed and we did not fall asleep until 4.30 AM.

We complained about this the next morning. We asked for at least a discount since we did not get what we paid for; REST. The employee answered that he had no authority to discount us. His manager was not there and besides, since we made the reservation on line, it was out of their hands . We consider this very unprofessional. And now have to address our complain to hotel.com and ..........arhhh!.

How convenient for The Sandpiper Lodge and other hotels and motels. And how bad for all of us who rely on an apparently non-existing professionalism.

Three of us stayed in their "family suite", which was nice and roomy with a separate bedroom with 2 double beds. The room was clean and looked nice on the surface. Lots of sink/counter space, decent closet space, a little mini-fridge. They have free wireless internet now which made me very happy.

We had some plumbing issues with the toilet, but the staff resolved that quickly. The shower was fine unless someone nearby flushed the toilet or turned on the water. The bed pillows were almost flat - bring your own if you stay here. Breakfast was ok - a few danish/muffins, cereal, and bananas. Good enough.

However, the walls are paper thin. I could hear our neighbors going to the bathroom at night - THAT is a little much for me. I would not stay there again because of the noise factor. Every step the people upstairs took creaked loudly. All of the rooms face the parking lot which made for a very noisy night between the cars and the loud voices. If you are a heavy sleeper, this place isn't bad for the price.

The location was good, just off the freeway, near restaurants; good for a quick getaway, but totally over-priced, and a sub-par facility and customer service. We asked for and thought we got a non-smoking room, but the pillows reeked of cigar smoke. When we told management about the odor, they couldn't care less. The bathtub was cracked and stained, the walls were paper thin, and the courtyard configuration amplified the noise. Definitely not worth the price. We would not recommend this hotel to anyone, nor would we stay there again. Would probably have been better off at Motel 6 next door. What a rip off!

When I checked in the desk staff went out of their way to help us. They offered us a map of the town and took their time to make sure we knew where we were going. Later in the evening the guest beside me became very noise and with one call to the desk it was resolved. The evening security guard was awesome; helped with some heavy items from my car to my room and refused any tip. Housekeeping in the morning was great, very friendly and helpful. I will be staying with this hotel every time I go to Santa Barbara.