I had booked it via hotels.com and my spouse, my daughter and I got there around 4 pm.

The person at the check-in desk was rude, demanded multiple proofs of id and finally told that he didn't want us in his establishment.

When we asked for the manager, he informed us he was the one and gave his name as Mark Mostuc.

We were incredulous and tried somehow to find common ground(didn't want to look for another place to stay) but to no avail.

Enough said.

It's extremely unpleasant to be woken up at 8am with loud roof construction noise during your vacation. The front desk should have warned us beforehand. The response to our complaints when checking out were fairly non-existent. Won't return.

I am not a fan of Santa Barbara but we had to stay for one night and I did not want to pay the usual $300+ at a "two night minimum" hotel. We were able to book for just one night for about $100. Overall the room was "okay". There were stains on the carpet, a musty smell in the room and the bathroom window would not close. There was a 3 inch gap and it was extremely windy and cold the night we were there and the cold air kept blowing into the bathroom which in turn would come into our room. I had to jam a towel into the window gap to prevent the cold air from coming in. Continental breakfast was warm coffee, orange juice, banana's, cereal and danishes/muffins/pastry bars which were just "okay". Previous reviewers mentioned a gap underneath the door, but the hotel resolved this problem by putting in rubber moulding under the doors. No cockroaches in my room, thank goodness otherwise I would've left for one of the $300+/night hotels. Bed and pillows seemed a bit worn. For a one night stay, this hotel was "okay". I heard other people in the hotel complaining of not having any hot water in the morning, fortunately I did not have this problem but it seems many other people had.

My friend and I stayed here while on a trip to Santa Barbara. We checked in around 5 pm and noticed that there was a crew that appeared to be putting a new roof on the hotel. Their vehicles were taking up many spaces, and there was the typical working noise. We didn't think much of it then--and when they were still working at 6 pm (when we left to go get dinner) we figured they probably started later in the day and ended later in the day. We were wrong! We were woken up at 8:00 am by the noise of them working. The people working in the office seemed sympathetic, but they didn't have much control over the situation.
We understand that hotels have to make repairs, but we did not appreciate that we were not given a warning at the time of our reservation and that we were not told the times construction would be taking place. I am also not impressed with the manager, because he never came out when we were making our complaints and just told the people at the front desk to take off $20.
If it hadn't been for that, we would not have had anything negative to say about our stay.