This was the worst experience I've ever had at a hotel.
Kay Yoo, the manager and owner of the Tehachapi Country Park Hotel, failed completely and utterly to resolve a dispute I had with her staff's failure to perform adequate cleaning services. Rather than fullfill my request for a refund, she proceeded to verbally abuse me to the point where I was forced to call the Tehachapi Police department to calm her down. Kay Yoo claimed I was lying to her about her staff's failure to clean my room and made threatening gestures. She continued to deny my request for a refund and I had to request that the police escort me through her establishment so that I could collect my belongings and leave her premises.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 October 2013
Thank you for completing the survey regarding your recent stay at our property.
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On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at (661) 823-1800.
BEST WESTERN PLUS Country Park Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC