I stayed at this hotel for one night. I chose it because it was close to the airport and inexpensive. What a mistake!
As for the room itself -- it was old and needed updating. Laying on the bed, all that you could feel were springs. The area of town is not the greatest, and the elevator is outside -- anyone can access it.
Sometime early in the morning of our stay, the power went out. Fortunately, I woke up and noticed -- as we had a flight to catch. The power stayed out for at least 5 hours. My boyfriend took a shower in the dark, with barely warm water. The power went on just in time for me to take my shower.
I asked the front desk manager at checkout whether we could have some kind of discount for the trouble of not having power. He immediately said it wasn't his problem, that 4 cities were without power. I told him I understood it was not his fault -- and I was not asking for a refund, just a discount. He said no. I asked him if a tornado or hurricane hit and destroyed the hotel, would I have to pay the full amount, since it was not his fault? He just kept shaking his head and saying it was not his problem, with a big smile on his face. He said that the power company did not give him a discount, so he would not give me one. I told him again, it was not an issue of fault --- it was an issue of customer service. When I told him I would make sure to give a review online, he said go ahead, he did not care.
The room was not horrible for the price -- but the customer service was, and his attitude was even worse. DON'T STAY HERE!!!
- Also Known As:
- Super 8 Motel Torrance / Lax Airport Hotel Torrance
- Super 8 Motel Torrance / Lax Airport Hotel
- Super 8 Torrance
- Super Eight Torrance
- Torrance Super 8
- Torrance Super Eight
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