I stayed in the Embassy Suites in near the Denver Airport. My suite was clean and well stocked with amenities. I received a couple of complementary bottles of water and a bag of microwave popcorn. The bed was very comfortable. To my surprise they had fans available for people like me who sleep better with noise. I enjoyed the made to order complementary breakfast and ate way too much. As I exited the room and walked out on the terrace the view of the restaurant seven floors down was impressive. They had an adequate exercise facility and the pool was comfortable. I found a couple of restaurants with in walking distance. The staff was very friendly and provided me information on activities in the surrounding area. An airport shuttle is available if you don’t have a rental car.
If there was anything that I was not completely satisfied with, I would say the Managers Reception during the evening hours. The items presented were dry and salty along with some dips for chips. I asked if they would consider more items such as wings, spring rolls, and other similar food. I was told they would not provide hot food items. If you are a drinking person they did have complementary alcohol. The business centers two computers were slow to a point where I just gave up on my search.
If asked, I probably would not stay there again. For the price I paid for the room I feel I could have received more bang for my buck else where.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 May 2012
On behalf of the entire staff of the Embassy Suites Denver Airport, I would like to thank you for your comment card regarding your recent visit to our hotel. It is only through comments such as yours that we can hope to achieve our goal of 100% satisfaction.
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With regards to your comments regarding the rates, we do believe we have priced ourselves consistently with the market. There are only 2 full service hotels in the area, and we are priced $10 less than that hotel. Additionally, we do provide additional services not provided by the competition including all suites, a full cooked to order breakfast and a complimentary happy hour. We are only $20-$40 more than the nearby branded select service hotels that do not provide any extra amenities. We therefore are confident that we are providing a good value for the rate. However, we do value feedback from our guests and continually evaluate our rate structure to be sure it meets the demands of the market and we will continue to do so in order to provide a quality product at a fair price. Thank you for your feedback in the above area.
From your scores, it seems you were overall satisfied with the experience and we do hope you will reconsider staying with us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC