First, they didn't have our reservation that I had made on the phone a few days earlier. We did get a room for the same quoted rate. Too bad, we should have gone elsewhere. The room appeared VERY old and run-down. It had nasty old carpet, tears in the wallpaper, a missing pull on the armoir (and the top cupboard door wouldn't stay closed), beat-up chairs in the "dining area", hot water in the bathroom took about 7 minutes to warm up, no hot water came out at all in the wet bar, the phone in the bedroom didn't work, and the refrigerator didn't work. When maintenance came to fix the water in the wet bar, they did get hot water to come out, however, after that it wouldn't go off all the way, and ran constantly. They fixed the phone in the bedroom (it had been unplugged) and the refrigerator (which had no nob to control temp), but it later quit again, and much food went bad. After the first night we asked for another room, but were told the only thing available was on the smoking floor. We would have changed hotels, but unfortunately couldn't (if we checked out in the morning before work, the kids would have had no place to go all day until we could check into another hotel after work).
I will say that they did adjust our bill (4 nights = $800) by half. However, I would have rather just stayed somewhere nice and paid the full price. At $200 per night, this room wasn't worth anywhere near the $100/night we ended up paying.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC