My best friend and I stayed at the Oxford Hotel on the Girlfriends Getaway package this past weekend. The hotel is gorgeous, and the staff overall was very friendly and helpful. The hotel has an excellent location near great shopping, restaurants, and historic buildings. Room service was prompt, and the breakfast we ordered was utterly delicious (try the french toast--yum!). We also loved the Cruise Room bar--good food and drinks, fun atmosphere, and beautiful, historic decor. The hotel was quieter than most historic hotels I've stayed in--either they must have added some noice reduction features, or the original builders were ahead of their time on that front. The hotel was very clean, and I thought we got a lot for our money. Overall, we really loved the hotel, but there were a couple of things that will cause me to give it 4 stars rather than 5.
First, the parlour suite is offered in the girlfriends getaway package as being suitable for two unrelated adults because it has a fold-out sofa in the front room so you can sleep in separate spaces. When the sofa is folded out into a bed, however, it stretches the entire width of the room, so we spent the entire weekend climbing over the bed to get in and out of the room. It was less than ideal. Also, the foldout bed was quite possibly the least comfortable bed I've ever slept on. I could feel every spring digging into my back all night long. Second, the towncar service that's offered as part of the package didn't work out for us at all. The first night, it had a flat tire and then was in use by other guests all evening after the tire was fixed, and the second night, the engine wouldn't start. So we never got to partake in that amenity. The hotel did give us a voucher for a taxi for one of the rides we missed out on, which was very nice of them to do, but we would have preferred to be able to actually use the towncar service like we thought we were going to be able to do. Last, the bathroom had one of those rain shower heads in the shower. I know some people love those, but the gentleness of the water spray makes it nearly impossible to rinse shampoo out of long hair, so they don't work for me at all. Hotels, please take your female patrons into account and get rid of these shower heads!
But for these items, this would have been a 5 star review. The value was excellent, and we were almost in love with the hotel. I'll give it a second try sometime when I don't need the foldout sofa, and I bet I'll give it 5 stars then.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 August 2012
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Thank you for your candid response. I am glad that your overall experience was good and apologize for the areas you found less that satisfactory. All of the pull out mattresses are being replaced by the end of August and I will definitely be investigating the shower heads as that seems like an easy thing to resolve. I apologize for the town car incident as well. We have since purchased a 2013 Hybrid Escalade as our previous vehicle needed to be replaced.
I appreciate your feedback on these areas of opportunities as it allows us to correct them and become better. I would love to have you back as our guest in the future.
Please feel free to contact me directly when arranging your next stay with us.
Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC