I stayed at this property about a year ago and found it to be adequate in a "you get what you pay for" way. The room was clean, in working order, and seemed to be secure. I spent several days in the area on business.
Our recent visit was so bad that we'll never stay at this property again:
Our first room, which we were forced to stay in because we checked in only a few minutes before 11 p.m., when the front desk CLOSED FOR THE NIGHT. The room had a number of non-working items, worn carpet and broken furniture and trim throughout, poor, worn beds, and the smell of smoke in a supposedly no-smoking room/property.
But the biggest issue was security. This hotel backs a very busy urban street and our room was next to the street. The first thing we noticed was that the hard door lock - the common lever type that secures the door from the inside - was missing. I then checked the large, ground-level window and found not only cracked, but the window hardware was missing. A slight push caused the entire window to start falling out: easy access for even a really incompetent thief. Needless to say, I spent the night with one eye open.
On inspection the next morning, I found that the outside of the door was visibly damaged: someone had clearly used a blunt instrument and brute force to break into the room (apparently unaware of the easy access through the adjacent window). Under no circumstances should this room have been made available for sale in this condition.
The apologetic front desk person moved us to another room on a higher floor the next morning. This room was in equally poor condition - numerous broken items and stains throughout and, again, the window locks had been broken off. The door was, however, secure, and we had no time to change rooms again before we departed so we were basically stuck for another night. The next morning, we got cold showers: on top of everything else, the boiler for that building went out leaving all of the guests with the pleasant brace of ice-cold water in the shower.
Needless to say, we cancelled the remainder of our stay and moved to another hotel nearby.
This property needs major renovations and upgrades. Rooms in such poor and insecure condition simply should not be sold. Even minor items, like broken lamps and dirty floors are left unrepaired, indicating a serious management problems. Do they not have enough maintenance personnel?
Last note: the front desk personnel were very friendly and accommodating, but they're working with a bad property and apparently indifferent ownership and/or management. The only other plus is that, having no exercise facilities, they provide guests with free access to the nearby Bally's Athletic Club, which was excellent.
Overall rating; terrible. Don't stay here unless you have evidence that these serious problems have been addressed. There are plenty of hotel rooms in the Cherry Creek-Glendale area of Denver.
Just about any room in another hotel would be better.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 July 2012
I recently received a copy of your review of the Homestead Denver - Cherry Creek. I am grateful for this opportunity to respond to your remarks. Please believe that our hotel has a firm commitment to professional and warm guest service. We strive to teach our staff to be appropriate in both appearance and action. Clearly, there was a break down in our training in your situation, so I have brought your concerns directly to the attention of each of our employees so that we can prevent a recurrence of the incident you had.
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Let me apologize that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC