I have no complaints about the cleanliness of the room, but the service was iffy. Towels weren't replenished, fold out couch was routinely put away despite us asking for it not to be.
A quick note about the computers in the lobby - if you are trying to print anything that might have your personal information on it, ask the person at the front desk to check if the printer is connected to whichever computer you are on BEFORE you click print.
(here's the story to go along with that advice, if you're interested... I tried to print my boarding pass with no result. I asked the woman at the front desk (who was clearly a member of the cleaning staff and just sitting there on behalf of whomever shoud have been there) for assistance. She came over, reset something... again, no result. When the front desk person came back (tall thin woman with a european accent - didn't catch her name), we asked her for assistance. She came over and asked the kid sitting next to me to print something, which he did successfully, thus enabling her to determine that the printer was connected to his computer, not to mine (which she could have done by looking for the cord she then unplugged from his computer and plugged into mine). I said, "there should be a sign that says we have to check this first before we print, if you're not going to have it set up for both computers." She said, "that's just how the system is set up." I said, "that's not a good system", clicked print again and got 3 copies of my boarding pass (one for each time I had clicked print). I said, "this isn't a good set up. What if I couldn't wait and had given up and left?" Her response was, "well, you should've have cleared the print queue". I said, "I could have, but not everyone knows how to do that. She again said something about the print queue, and I got annoyed at her insistance on that issue and said, "so... it's MY fault that three copies of my boarding pass just printed and it would have been MY fault if my personal information had been printed by whomever used this computer and printer successfully after me?... all because *I* didn't clear the print queue on a computer with no printer and no sign stating that it wasn't connected?" She then walked away despite the kid next to me having said that he, too, was waiting to print something else (aside from his test print) Jeez. Just be aware that whatever you print might not come out the first time and you need to get someone from the front desk involved. Why a major hotel can't manage to network a printer to more than one computer is beyond my comprehension, and I didn't appreciate the woman's attitude about my concern over people's personal information being left behind for someone else to obtain. We had used that same computer two days prior and hadn't been able to print the groupon we were about to go out and use. Whomever used the printer after us, but before I printed my boarding pass ended up with the groupon print out. What if we hadn't used it that day, but the person who ended up with it had? NOT a good set up.)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 April 2012
Thank you very much for your personal feedback of your stay. I do apologize for the service you received with housekeeping and front desk. We take your comments seriously and I will personally follow up with these issues. We discovered the printer was having a problem with the switching device, so a new router was ordered to resolve this issue. Thanks again for your comments and we hope you will give us another opportunity to serve you and show that we can provide the service you expect when staying at a Marriott hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC