We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
£95
Fully refundable before Thu, 28 Mar
Breakfast included
£95
Fully refundable before Thu, 28 Mar
Breakfast included
Priceline
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (289)
Filter reviews
289 results
Traveller rating
93
102
41
24
29
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
93
102
41
24
29
Show reviews that mention
All reviews new haven pleasant stay yogurt brian fi highway microwave
Selected filters
Filter
Updating list...
164 - 169 of 289 reviews
Reviewed 14 May 2014

With few decent options nearby, we chose this hotel and stayed 6 nights due to a funeral. (Ask for the bereavement rate if you have the same unfortunate circumstance - it saved us a few dollars.) We found the hotel to be clean and quiet. Staff was helpful and friendly, particularly the breakfast host - she greeted us every morning with a big smile, made us feel welcome, and ensured we had everything we needed. I started looking forward to seeing her. The equipment in the fitness center is limited and not the best quality, but usable. Pool and hot tub were a nice way to relax. Elevator was often broken or in use by staff. Also, it was difficult to get toiletries replenished - housekeeping actually removed a mostly-used shampoo bottle from the trash and put it back in the shower. But overall, a pleasant stay, just felt a little overpriced for the quality of the hotel.

Date of stay: May 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cfhkmh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Express Branford-New Haven, an IHG Hotel, responded to this reviewResponded 1 June 2014

Dear cfhkmh,

Thank you for posting a detailed review of your experience. I am pleased to know about your overall enjoyment with our clean and quiet environment. We appreciate your wonderful comments about our staff.

You have identified issues in regard to some of our amenities. I apologize for any inconvenience you may have encountered. As our valued guest, we thank you for your feedback as this is our best resource for improving guest services.

Again, thank you for your comments and we look forward to serving you again in the future.

Kind Regards,

Tracy V.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014

My wife & I stayed there for the one(1)night March 02, 2014. The hotel is located within 1/2 mile off the exit on I-95. The front staffer was very nice and informative. Our room was extremely clean. The check-in process was very quick and easy. There is a restaurant/diner very close to the hotel so that is not a problem. The free breakfast was fine and the women working there was extremely friendly cordial . The bed and pillows were great. The entire hotel such as the floors and hallways looked very clean and the rugs looked fairly new. We really did not have a negative statement to make about this hotel. Keep up the Good Work

Date of stay: March 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank bnshirt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 February 2014

Nothing stood out during this or my previous stay at this hotel. Which means I got what I expected, which in my book is what I look for. The rate was a bit high for the average hotel, but not too many other options.

Looked like a nice pool and spa, wish I had time to use it :)

Date of stay: February 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paulsavy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Express Branford-New Haven, an IHG Hotel, responded to this reviewResponded 20 February 2014

Dear Paulsavy,

Thank you for taking the time and trouble to write to us regarding your stay at our Hotel. We appreciate the time and effort you have taken to inform us of your experience. Guests such as yourself enable us to maintain the high standard of service expected of us.
We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes.

Thank you again for your kind words. We hope to have you as a guest in one of our hotels again soon.

Regards,

Brenda J.
eMedia Coordinator
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2014

Close to 95....very clean...great staff...smiles at 6am to greet you for breakfast which was very good Hotel just off highway so no road noise to disturb sleep
Best option for visiting Old Saybrook and surrounding towns..Exceptional Holiday Inn Express
Great for people with allergies.....NO DOGS AND NO SMOKING

Date of stay: January 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mere75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2014 via mobile

Needed a room in a pinch and this was good location. Friendly staff checked us in quick and room was very clean. Would recommend this location in Branford / Guilford area to couple or family. Convenient local off 95 with good food options in immediate area.

Date of stay: January 2014
Trip type: Travelled as a couple
Thank caribbeanfruit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews