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251 - 256 of 362 reviews
Reviewed 21 May 2014

In shoreline area of Old Saybrook there are many hotels, inns and resorts. One can spend 400.00 per night or 59.00 ( Dump) per night to put your head on a pillow. The Super 8 located right off I-95 is perfect for a night or weekend stay. Plenty of restaurants and beaches in area. The owners are very nice and you can't beat the price. Above all.....the rooms are very clean!!!!! Have been there many times and will continue going back for a overnighter or weekend.

Room tip: Take second floor ...this way if children are there you won't hear them running in the room
Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michael M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
umeshOldSaybrook, Front Office Manager at Super 8 by Wyndham Old Saybrook, responded to this reviewResponded 22 May 2014

Thank you for taking the time to write us the review. A wonderful experience is what we are all about! Old Saybrook is such an incredible town and has so much to offer. We are so happy that you have chosen to stay with us to explore this place. We are thrilled that we did not disappoint you and also excited to hear that we have met and possibly exceed your expectation. At the Super8 Hotel, exceptional customer service is the foundation of our promise to our guests. We focus on meeting our guests’ needs; our goal is your positive experience. Glad to hear we made your stay a great one. Look forward to seeing you again very soon in future.

Regards
Bob
Front Office Manager

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Reviewed 14 May 2014

My husband and I went fishing to Old Lyme and we decided to stay overnight in a good place. Our king room was in the 1st floor. We could hear absolutely every step the people in the room above took. It was a nightmare trying to sleep! The room had been renovated, the bed was clean but there was a lot of dust everywhere. In the morning, we went for breakfast: cereal, milk, coffee, juice... that was it! It is not worth the money. The location is great, but for the money we spent on one night, the bad sleep, having to buy breakfast somewhere else, it is just not worth the money.

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank Esther J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
umeshOldSaybrook, Front Office Manager at Super 8 by Wyndham Old Saybrook, responded to this reviewResponded 15 May 2014

Thank you for choosing to stay at the SUPER8 during your trip to Old saybrook. While we are happy to hear that you have found our bed comfortable in the room. Here we work together with one “GOAL”; our guest satisfaction from service to amenities and product. It has appeared that we fell short of your expectations this time. We want to assure that we have taken your feedback very seriously. They have given us valuable information on the guests’ perspective and to that, we are grateful. In order to regain your faith to the Super8 please contact me directly in making your next reservation when you are in town. I will personally assure you of a pleasant and enjoyable stay with us. Once again, we value your patronage and comments. We look forward to having the opportunity to serve you again and your experience of nice Super8 in time.

Regards
Bob
Front Office Manager

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Reviewed 11 May 2014

We had an excellent stay in this clean, quiet and extremely comfortable hotel. The room was well appointed and the bathroom was a good size and very nice.
The location was so perfect, just slightly out of the thick of it but a couple of minutes walk from Restaurant. We spent a long time researching the many hotels before we finally plumped for the Super 8 and we are so glad we picked it.
The staff were superb, really genuinely kind and attentive. Nothing was ever too much trouble and we felt valued as guests.
We would absolutely definitely stay here again and thoroughly recommend this hotel.

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Patricia P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
umeshOldSaybrook, Front Office Manager at Super 8 by Wyndham Old Saybrook, responded to this reviewResponded 15 May 2014

Thank you for the gracious review on our property, specially our staff. I must admit, we are extremely lucky to have a team of employee that sincerely cares about our guest and their experiences. While we are also happy to hear that you have liked our well-appointed guest room. You certainly said it best with location… You can’t beat where we are positioned main town with easy access to most of the main attractions. We love reading review when guest ends with a promise to return. We would love for you to come back and see you again.

Regards
Bob
Front Office Manager

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Reviewed 2 May 2014

Stayed for one night on my birthday and wish it was a longer! The hotel is very clean and the guests rooms are clean and tidy. Nice clean bathroom, Comfortable Bed, Free WiFi and hotel is close to the highway. The front desk staff were so friendly and helpful to me. I had a breakfast in the next morning and found it to be delicious, continental breakfast with waffles, serial, hot chocolate & Cinnamon Rolls. I enjoyed my birthday night over Super 8 with my husband and will definitely visit again to Super 8.

Date of stay: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Dill340
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
umeshOldSaybrook, Front Office Manager at Super 8 by Wyndham Old Saybrook, responded to this reviewResponded 7 May 2014

Thank you for the great review! We are so pleased that we did not disappoint you , and equally excited to learn that we have met and possibly exceeded your expectation. Guest service is one of our best qualities. Our goal is your positive experience. Glad to hear that your overall experiences were fabulous. You found the room extremely comfortable, our staff very helpful and the hotel location was convenient. We happy to hear that you liked our breakfast and our Wifi serivce. Appreciate every so much of your high recommendation. We look forward to welcoming you back very soon in future.

Regards
Bob
Front Office Manager

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Reviewed 30 April 2014

I checked in on Thursday. The decor was more updated than I expected, but there was a smell. Kind of musty--a bit like cigarette smoke, which was odd because it was a non-smoking room. It was worst in the bathroom. I opened the window for a while, hoping that the smell would go away, but it didn't, so I asked for another room. The woman at the desk said I should have asked for another room immediately, as now the room was used, but she gave me another room. (I've never had to switch rooms before due to a smell. . . .so I wasn't sure of the proper protocol. . . )

That room still didn't smell great, but it was better than the other one and I figured I could live with it.
The next morning there was a police barricade outside. I went to the front desk to ask about checking out and getting a refund for my second night. The woman at the desk was not helpful at all. She told me that I could not get a refund. I had booked the room online for two nights through Super 8's website--not through a third party booking site! Despite this, she insisted she could not issue me a refund for the second night. At that point, I just wanted to leave. Finally, she said she couldn't do anything until that night's cycle was over, and I should call back about 12 or 12:30. I was worried that it would be too late at that point, as it that would have been past the check out time for the first night. I went back to my room, packed my things, and left. I actually called back about 10:30, and spoke to a man who was much more helpful. He said he would credit me for the second night.

Other than the smell, it was clean. The bed was comfortable. There was only a blanket and a coverlet, though, not a comforter, so it wasn't very warm.

Date of stay: April 2014
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank JenEyre
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
umeshOldSaybrook, Front Office Manager at Super 8 by Wyndham Old Saybrook, responded to this reviewResponded 2 May 2014

I apologize the staff did not seem warm & friendly upon your Stay. At the Super8 Hotel, we hold exemplary service with high regard. Whether the guest we are assisting is on the phone or in our presence, we ensure the guest that they have our full, undivided attention so that we can provide the best, personalized assistance possible. At the Super8, we have best and 100% non-smoking business. We delicate our best efforts to support and maintain a clean and health environment to our guests. We are so sorry to learn that your experience of the stay was less satisfactory. When you checked in on thursday ,the room which was allocated was a non smoking room. You called Front Desk after ONE AND HALF HOUR to change the room because of you smell which was similar to smoke. As per our policy we cannot change the room after 1 hour of check in but looking at customers satisfaction we immediately changed the room and gave another room to you. The manager went to check the room which was earlier allocated to you , manager went along with the house keeper to check the room where we found that there was no such kind of smell coming. We cleaned the room again as it was used by you and rented it again and had no complaints regarding the smell from other guests. Secondly regarding the refund you asked for the lady at the front desk tried to help you by refunding but as you wanted your refund for the second night early in the morning , her system was not allowing her to refund back. the lady at the front desk tried her best to help you out giving the refund but as the manager was not available and the system was not helping to refund back then she informed you to call arond 12.00 or 12.30pm to get the refund back. After the manager arrived ,and within sometime you called back and the manager refunded you back.Please know that if we were given the opportunity to be of service, we would have been more than obliged to create a positive, unique noteworthy experience during your stay in Super 8 ,Old Saybrook.

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