I recieved a gift certificate for this hotel for Christmas. I arrived at the hotel at 11:00am to make a reservation. The desk clerk had no idea what she was doing and the manager, Brad, was no where to be found. After 30minutes of being hasseled about using a gift certificate the desk clerk made the reservation. She stated the room would be ready at 1:00. I left, I called at 1:00 to tell them we wouldnt be there un til 5:00 to check in. I was then told there was a problem with the gift certificate. I asked for the coorporate number, Brad then stated that it would be worked out and that we should still arrive at 5:00 for check in. I asked if I should call first since it was an hour ride to the hotel for us and i had already been there once that day. Brad assured me that the GC was ok and that everything was set. Upon arriving at 5:00, I was told by Brad along with the desk manager Cathy that I could not use that GC, that they do not use them and it was not one of theirs. The manager before Brad was an acquantaince of mine so I called him to find out about the GC. I was assured by him that it was in the computer by the number hat was on it. Brad and Cathy never evcen put that number in the computer they were rude and not helpful at all they wasted my time by having me drive back and forth for no reason!!! The desk clerk was in sweats and flip flops, the lobby was a mess, trash all outside of the building and weeds growing everywhere! STAY AWAY THIS PLACE IS AWEFUL !!!!!!!!!!! Customer service stinks and would never ever recommend to anyone!!!!!!!!!!!
- Also Known As:
- Comfort Hotel
- Comfort Hotel Old Saybrook
- Comfort Inn Old Saybrook
- Old Saybrook Comfort Inn
- Official Description (provided by the hotel):
- The Comfort Inn® hotel, with newly renovated rooms, breakfast area and lobby, is conveniently located within 25 miles of the USS Nautilus at the Submarine Force Museum, the Connecticut River Museum, Camelot Cruises, Gillette Castle State Park, the Mohegan Sun casino and the Mystic Aquarium & Institute For Exploration. Yale University, Foxwoods Casino and the University of Connecticut are less than one hour's drive from this Old Saybrook, CT hotel. Old Saybrook is one of Connecticut's most beautiful shoreline communities. Several beaches are nearby. There are a variety of restaurants located in the surrounding area. The hotel's new on-site restaurant, Comfort Cafe, offers great food and fun, with happy hour from 4 p.m. to 6 p.m. Monday through Friday, and karaoke and live entertainment Friday and Saturday nights.Hotel amenities and features include:Free continental breakfast Free Wi-Fi Internet access Free local calls Free weekday newspaper Indoor heated saltwater pool ... more less
- Reservation Options:
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