We had a bachelorette spa weekend reserved for 10 women with massages and mani's and pedi's. I must be honest, for the price they charged, I expected much more in the way of customer service. They were by far, the worst I have experienced in any hotel. The customer service manager at the front desk looked annoyed whenever you approached the desk with a question and appeared like she wanted nothing to do with anyone there. The nail salon attendees were very friendly and courteous but gave new meaning to the term "express manicure". The Spa staff, were also very friendly, courteous and professional, and the treatments were nice. Lunch outside was great, and the staff was very friendly. At the inside restaurant, dinner was a bit of a fiasco. The appetizers were actually very good. but for the dinner, most of the food (fish) was undercooked, and the wait? Oh dear heavens..... that was insane.... And for brunch the following morning? We wanted to make a reservation and were told they would not be able to accommodate a group of 10.... yet upon looking at the dining room - it was completely EMPTY. In addition, a group of 17 walked in right after us (without a reservation), and were told they would get a table ready for them. Upon checkout, no one inquired how things were, were we happy, satisfied, etc (same rude woman I may add)... probably good they didn't actually - they would have gotten a mouthful and then some. Made the mistake of going this first time, but won't make the same mistake twice.... definitely the last time.