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Hawks Cay Resort: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 391 reviews
391 Reviews
5.0 of 5 stars
102
4.0 of 5 stars
113
3.0 of 5 stars
50
2.0 of 5 stars
65
1.0 of 5 stars
61
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#1 of 5 hotels in Duck Key
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  • Hotel class: 4 of 5
  • Rooms: 400
Description: Elegant West Indies style resort includes guestrooms and villas on a cluster of five linked islands-Well appointed accommodations. This description is based on information provided by the hotel.
Address:
61 Hawks Cay Boulevard
Duck Key, FL 33050
Check Rates: £147 ($260) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Hawks Cay Resort

( 107-111 of 391 )
“Practical.....Not Posh villas, Pools are nice”

Hawks Cay Resort

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3 of 5 stars
Hyde Park, NY
18 Feb 2008
9/10 found this review helpful

We stayed in a two bedroom 'Villa' on the sunset side of the property for five nights. There are many things to say about this vacation resort, so here are my many impressions -

The Villas -
While attractive from the outside, the inside had the feeling of 'great aunt Maude's place' in FL. Furnishings and fixtures are dated but functional. However the worst part of our villa, villa 5024 is a VERY rusty and corroded refrigerator. It actually is probably an environmental hazard, and whoever owns this villa - it is a timeshare - should be ashamed. It was disgusting and looked as if it had been picked up on the side of the road. Ironically it actually worked and kept things cold. Some of the furniture on the upper deck was rusty as well. The closet in the second bedroom was unfinished. The bathroom was tiny and unmemorable and the door fell off the vanity one morning. The sink in the kitchen had no water pressure. TVs are older and there are a lot of scuff marks everywhere.
That said, the place is cheerily painted, there are ceiling fans in every room, and the views of the sunset from the upstairs deck are truly beautiful. Note, the decks are not private, but luckily our neighbors never made a guest appearance. The unit itself overlooks a grassy space and a short distance to the right is a sandy patch that was great for our toddler to play in. Hot water is plentiful.

Things to note: while the book on the table stated 'daily housekeeping is included with your villa rental' that is not the case. On our third day I finally called to ask if anyone would be cleaning (I really only cared about the trash getting taken away) and I was told by a nice woman that housekeeping in the villas is only done every 3rd day. Fine, but would have been nice to know. Also, you can throw your own trash away in some covered bins behind the parking lot, but again, this would have been nice to know. Also, the book clearly states 'no pets allowed' and two villas away the occupants had 2 dogs running around without leashes and doing their business everywhere. Even when I went out with our daughter the owners did not leash their pets. Not the end of the world, but not a bonus either.

The Pools -
We loved the pools and the lagoon in general. The lagoon had JUST opened and was beautiful. Unfortunately it was cold and even more unfortunately the 'sand' around it is hard white chalky pebbles, not suitable for small children or for walking on in any kind of bare feet. However, if I didn't have a small child I would have LIVED around that lagoon it was so darn pretty. Above the lagoon is a large family pool that was beautifully maintained and very pleasant. A hot tub was adjacent to the pool. Everything in this area was in excellent condition. The pool staff was super friendly and accommodating, anything you wished for they would do or get info on. I've never ever met such pleasant pool staff. Prompt drink service and lunch service was available as well. Watching the dolphins from the side of the lagoon was a pure delight as well. This pool lagoon area was very much like the paradise I was expecting.

The pirate pool area, for little kids was pretty great as well, though not perfect. While the ship and wading pool offered loads of fun for all the children there, one of the slides coming off the side of the ship, the place you slid into - the liner was half missing and was exposed with concrete and debris. One child I saw came out on it and he went 'ew', but he was ok. I think that chute should either be closed off or repaired, but otherwise the area was nice and fun. Behind the pirate pool there is a large family pool. There is no drink/food/towel service here, but it was well maintained here and very relaxing. A big beautiful tree hovered over a small setting of comfy outdoor furniture and it was wonderful to lounge under there with a drink (there is a grill you can get food/drinks from). There are equal amounts of shade and sun, though some might want more sun, but overall we really, really enjoyed this area in particular and spent most of our time here.

There is also a mini golf behind this pool, but we never saw anyone on it. It had a rather forgotten look to it, wasn't really appealing, but not a big deal. Most interesting was the giant iguana walking around, now that was neat.

The Main Hotel -
Was unfortunately still undergoing renovation. We had to walk through much construction outside, and then some more construction inside, to get to the main pool and lagoon, however, the hotel interior is SWANK. If I were to ever come back here, I would skip the outdated villas and stay here in a heartbeat. The lobby was gorgeous, wonderful music playing, a gorgeous, almost completed bar in the far corner, just the feel, vibe, everything was great and I can only imagine how nice it will be when it is truly finished. It reminded me of a W lobby. I can't speak for the rooms, actually they will probably outprice us in the end, but if you want posh, that is the place to stay.

Food -
We ate one night at the Watersedge, which actually was no longer called that. Unable to sit outside due to high wind, we ate inside and were quite surprised by our delicious meal. I had pinks to start and the grouper which was very well seasoned and encrusted with crab meat on top and sat with vegetables in a key lime butter broth. Very tasty. We got dessert to go and I enjoyed the chocolate cake back in the room. My husband had I believe the mutton fish and enjoyed that as well. We never had breakfast here. The atmosphere is laid back, nothing to write home about, but I was really surprised at how good the meal was.
The Indies Grill, which is located next to the pirate and family pool was good as well. We had lunch there 2 days. A made to order burger and fries was $10 which I didn't think was awful and it was very tasty. We were not disappointed and enjoyed the convenience of being able to eat without leaving the area. I think the cost includes the convenience of having something made to order right at your fingertips, which was fine with us.

Overall -
Hawks Cay still has some way to go before the renovations are complete. There were still many construction vehicles around, it was difficult to get to the lagoon area because of it, there is a lot of dust and things don't look quite 'right' yet. That said, I think if you want to be in the Keys, and want to stay someplace nice, this is a relatively good choice because of the facilities. If you want posh, choose the hotel, if you want mediocre and extra space, choose the villas, I think this place has something for everyone and I have to say, compared to Tranquility Bay, which I understand is timeshares as well, Hawks Cay was much cheaper. And rightfully so, HC is larger and more sprawling than TBay, so it doesn't have the high polished look when you are driving around. Although we did have dinner at the Butterfly Cafe at Tranquility Bay and it was excellent. Very friendly service, great food, good time. Also, back to Hawks Cay - there is a sundries store called Dockside, which literally had everything we needed, it was very well stocked and very handy, we picked up coffee there each morning.

The Keys in general is probably not the paradise I pictured. I had no idea how many RV parks exist between the start of the keys and Marathon. Let alone construction on US1 that took a while to get through. I was a bit disappointed in the overall condition of the area itself. I think if you are able to do the water sports, have children of age, etc. it would be fine, but if you are looking for 'paradise' and that whole getaway feeling, which I think valuable vacation dollars should be spent on if that is your taste, then I would continue on and go to the Caribbean. But that's just my two cents. Good luck!

  • This TripAdvisor Member:
    • Liked — Great pools and poolside service, nice staff
    • Disliked — Outdated villas, limited housekeeping, still some construction going on (but not noisy)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amymow's Summary
Date of Stay: February 2008
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 26 April 2004
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Families with Teenagers, tourists
I do not recommend this hotel for:
People with disabilities, pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £147 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Waste of a vacation, nothing open, lies and runaround from staff”

Hawks Cay Resort

9 Feb 2008
7/8 found this review helpful

Terrible experience!!! My husband, one year old son, and I just returned from five nights at Hawks Cay. The resort had emailed us weeks before we arrived that their renovations were complete, so we didn't cancel the trip and were very excited about what promised to be a great resort vacation. When we arrived, we thought we had made a wrong turn as the place where the hotels were supposed to be was a huge construction area. After finally locating the check in, housed temporarily in a strip mall, we were given a run-down villa on the far corner of the property that was so dingy there was large patches of rust on the refridgerator and bits on the stove (not the renovated unit with stainless appliances, granite countertops, flat panel TV, wireless access, etc. that we were promised). The front desk offered a new room, but then, when they didn't show up to take us to the new room and we called them, they told us they would give us $50 off a night. After informing them of the health implications and their liability regarding the rust and our toddler, they finally moved us. And it pretty much went down hill from there. Only one of the five restaurants was open, a place called "Water's Edge" that offered bland and tasteless fare at four-star prices. We couldn't spend our time around the lagoon and hotel pool as planned as the hotels were closed due to the construction. The peace and tranquility of the Keys that we expected each morning - not too much to ask considering we were on vacation - was shattered daily at 6 am with the rumbling of trucks, the booming of construction dumpters, and the roaring of bucket loaders. Think about it - you want to get woken up daily to the sound of that? The staff, we should mention, were all quite pleasant, when you could finally find one; they were so short-staffed, that half the time when called the front desk, no one answered. And the runaround and lies we got from the front desk were unfortunate, as apologies would have at least made us feel better. But we did make the best of the situation - we got food at the Publix supermarket in Marathon and managed to find some good and cheap seafood restaurants (Fish Market at eastern end of Marathon, and Key Market/Fisheries on 39th street in Marthon). And the pirate ship wading pool and swings were nice for our son and the pool was, thankfully, heated. And if you managed to look past all the dust, dumpsters, construction fencing, pallets of drywall, piles of other materials, and semi-trailers and equipment parked all over the place, the grounds were okay. Of course, we could have had a similar vacation experience staying at any nearby motel, without the noise. So do yourself a hugh favor and avoid this place until you confirm through a third party that the construction is finished. They told us daily that this restaurant would be opening or that area would be opened but each day all we saw was the same construction. We heard this story every single day. Other guests we met there had actually called the hotel before arriving and were told that the construction would be finished by their arrival. So this hotel has no credibility. It might be a nice place once the renovation is finished - note that when we left, they still appeared to have a few more months of work to go - but I wouldn't waste a vacation on that chance. No amount of construction will change the attitude of the front desk, which was uncaring and untruthful.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love2travelbos's Summary
Date of Stay: February 2008
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: 09 February 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: £147 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Terrible Room & Staff Refused to help our Family”

Hawks Cay Resort

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1 of 5 stars
Summit County, Colorado
4 Feb 2008
8/9 found this review helpful

We booked our hotel room through Expedia. We called in advance to request a room with a view that would be nice and quiet for our 6 month old baby. The hotel phone person nicely confirmed we would be given such a room. When we arrived we were given a room directly above one of the restaurants and the air conditioning vents with no view of anything. The restaurant noise may have been loud, but we could not even hear ourselves talk because of the rumbling of the air conditioning vents. We had arrived close to check-in time, so we asked to be moved to a different room. The person in charge of reservations refused to move us. She SPECIFICALLY told us that if we had booked the room directly through the hotel instead of through Expedia (at a much higher rate, I might add) she would have been happy to move us, so clearly they had additional rooms. We spent one sleepless night with the entire room shaking from the air conditioning vents. Fortunately Expedia got the hotel to let us check out and refund the other 4 nights we were supposed to be there. The service here is the worst I have found at any hotel we have stayed in worldwide. Even at inexpensive hotels the management has been helpful if we asked for a different room. NO other 4 or 5 star hotel has ever treated us this way. We will never go back, and would strongly discourage anyone who wants to go there from 1) going at all since the service is uncaring and rude, and 2) booking a room in any manner other than through the hotel's own very expensive reservation system.

As to other things about the hotel, the room we had was in need of remodeling, as was most of the main building. The main swimming pool was very crowded, and you could not see anything underwater if you tried to snorkel in the lagoon. Because no one will listen to this review unless I say something positive, the entrance grounds were nicely landscaped and the air conditioning works really well 24 hours a day.

  • This TripAdvisor Member:
    • Liked — The entrance grounds were nicely landscaped.
    • Disliked — The front desk staff was rude and seemed to take malicious delight in seeing people miserable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eponinelove's Summary
Date of Stay: January 2007
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 04 February 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £147 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great digs, but service is scruffy”

Hawks Cay Resort

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3 of 5 stars
Westchester County, NY
25 Jan 2008
2/2 found this review helpful

This review is being written as I attempt to book a return stay, so obviously, we liked it enough to return. HOWEVER...
I am finding the same problems with customer service as I did staying there almost a year ago, even after a much-touted '3 million dollar' renovation.
I booked our accomodations directly with the resort, by phone, with a harried-sounding reservationist approx. 3 weeks ago. This made me leery, for good reason... I requested the same unit (3 bedroom townhouse) we had last May, for almost double the price... which I understood, as it is now high season, but...
We loved our accomodations, cooked in the great kitchen with wonderful local seafood many nights (do a little web research.. you can go directly to the docks, nearbym, and pick up beautiful pink Keys shrimp, yellowtail snapper, etc)... or eat at one of the great restaurants on Islamorada, or just before Marathon. DO NOT!!! eat dinner at any of the resort restaurants; shabby, overpriced, so so... breakfast or lunch is nice, however, near the fantastic pools or tiki beach.
The service last time was iffy and lackadaisacal at best, consistently understaffed; I wrote it off to off-season. We never received the 'daily events' sheet advertised on the website - there were none!! The kids club, and spa, however, were fantastic. Fast forward to tday, Jan 25: I have both called and emailed for a confirmation of my rather substantially expensive reservation now, at the commencement of high season, to no avail. Tonight I emailed with a threat...
I will update!!
Anne-Marie Galler

  • This TripAdvisor Member:
    • Liked — gorgeous townhouse unit & pools
    • Disliked — terrible front desk service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amgboop's Summary
Date of Stay: May 2007
Travelled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: 10 December 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Older Travellers, Great pool scene, Families with Small Children, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £147 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Stay Away”

Hawks Cay Resort

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1 of 5 stars
United States
23 Jan 2008
3/3 found this review helpful

Under renovation. STAY AWAY! Tried to put us in a different condo than we reserved. Most of the grounds are closed. Noisy and dusty. Minimal cell phone coverage and the phones are out. No worried, they will be fixed in FIVE days. They charge an additional activities fee, but there are NO activities. Worst experience of anywhere in the world that we have been.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moorea54's Summary
Date of Stay: January 2008
Member since: 23 January 2008
Was this review helpful? Yes No
Check Rates
Average price*: £147 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hawks Cay Resort

( 107-111 of 391 )
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Hawks Cay Resort Also Known As

Address: 61 Hawks Cay Boulevard, Duck Key, FL 33050