“So so.... I'm sure you could do worse but....”
We stayed here one night following a cruise. The grounds and pool area were attractive. Overall, our stay was adequate but really could have been much better with a few changes. First, they wanted to put us in a second floor room but we are all older, had lots of luggage and there is no elevator. The only ground floor room they had was on the outside of the building, which was okay with us because we rented a car and could park right outside the room. It appeared that these rooms weren't very full and we wondered if they might not be kept quite as well as the inside rooms.
The room itself gets mixed reviews. It was nothing special--older but adequate. The 2 queen beds were actually good, the AC worked fine and the room was clean. It had a fridge and microwave that we didn't use. The only real fatal flaw was the old bathroom--very mildewy smelling and needing a makeover and good cleaning. The mildew smell was strong and one of our party even woke in the night smelling it. There had been repairs that were slapped together but left cruddy areas where tiles didn't fit spaces and bare plaster was showing. The shower was in need of recaulking with black between tiles. It was "surface" clean but I found myself cringing when stepping into the shower. There are so many products now that bleach that out and make the area look so much more attractive. Bathrooms need to look clean or they quickly degenerate to disgusting. The other thing that turned into a negative is the little coffeemaker in the room which I normally really appreciate. But when I started to prepare the coffee, I found an old, damp coffee filter packet left from a previous guest. I dumped it and rinsed the basket but it was just kind of revolting. We just skipped on the room coffee. Once again, I realize that it's just a psychological thing and there's no actual difference between me cleaning out the old one and having it cleaned when we got there, but it just felt kind of nasty.
The hotel had free internet, which was great after spending a week without, and the next day there were several cruise groups that the hotel appeared to have organized and they seemed to have that operation down fine. They had buses going out to the different ships and made a lot of announcements to keep people informed. They even made pages for specific parties who were missing. I was impressed that they seemed to really care about helping people get to their ships. Our only negative experience with the service is that we had asked for a couple extra pillows and had to call 3 times before anyone showed up. I used the laundry which was in the other building and not too handy, but I was happy to have it. There was a free continental breakfast with donuts, muffins, coffee and juice and a full buffet for a fee (don't remember how much it was but it was inexpensive). That part was just fine.
All things being equal, we wouldn't stay here again. That's not an absolute "never again". Just we think we might do better for the same money. Looking back, more was good than bad but we left without much "feel good". Older rooms are still adequate and the staff is friendly and doing a lot well, but the smelly bathrooms were the killer here. They gotta get that right.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
pet owners
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Other
Management Response
izzytobe, Vp of Hospitality
(Management representative)
4 May 2008
WeThank you for the compliment of the beds they are new and we use only Serta mattress and we put extra pillows in every room. We apologize you were put in to a room where the bathroom had not been renovated. I can assure you that we take every precaution to make sure the room is extremely clean every day. We look forward to your return and enjoy our great onsite restaurants & Sports bar & Grill open till 3 am.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC