This hotel both met and more importantly, exceeded my expectations. As I drove up (which is a little misrouted via google maps!) I was initially slightly turned off by the area, but quickly realized this is somewhat of a hidden gem in its own way. It is off the beaten path, is within walking access to some very interesting privately owned shops, restaurants, and bars, and a 24/7 walgreens.
The staff here were pleasant and professional. Parking is valet only and although there is street parking it is closely metered with a 3 hr max. The valets came across as polite and professional and also seem to act as doormen. The valets appear to be employed by the property (although I could be wrong about this) which very much seems to change their attitude in a positive way. Many hotels outsource to valet companies which provides very frustrating and impersonal experiences and leaves the hotel and valet company pointing fingers should an issue arise (fortunately, I had no such issues)
Upon walking in the door I went to wait in line (short) to check in. Within the blink of an eye the very polite concierge asked me if she could assist, I stated I was waiting to check in and she directed me over to another woman behind the counter.
I booked my room less than an hour before arrival through a third party. Checkin was immensely quick and efficient, and my room was actually upgraded as the hotel was at capacity.
The lobby of this hotel is beautiful and expansive, yet cozy. It provides a very elegant lounge-like feel. There is a "small" but nicely stocked bar in the lobby itself. Much to my surprise, they had a live band (well, one gentleman) playing in the lobby. A very nice touch to the experience.
If you continue through the lobby you will pass the elevators, the hotel restaurant (which i did not have the chance to visit), and then go into the pool/outdoor area. The outdoor area is immaculately maintained and designed, and boats are docked directly outside the door (the hotel has a private boat which is available for charter at a very reasonable rate, as well). Covered cabanas line the intracoastal, and sit atop sand/beach like areas. A very nice touch, again. The pool area seemed to have a similar feel but I did not have the chance to go to the pool itself.
The room I was in had a water view and the whole building has a very "new" feel to it (which it is). Ceramic tile, granite, and other nice touches trimmed the room and provide a home-like feel. You honestly do not feel like you are in a hotel. The ceilings are high and have ceiling fans in the common area and the bedroom. Much to my surprise both TV's had directv, and the wall unit in the common area had a bose wave system - another nice touch. There is AMPLE closet space throughout, and my room had a washer/dryer (not sure if the smaller rooms do). The floor to ceiling sliding glass doors open to the huge patios with lounges, chairs, and tables. The patios have a very private feel to them and you do not look directly at the neighbors or another identical building (as you would in many hotels with multiple towers or rounded exteriors).
The kitchenette area is well stocked as it should be, with full place settings and glassware. A small stove top, near full size fridge/freezer, sink (with garbage disposal,) dishwasher, and counter mounted microwave were present. The only thing missing was an oven. Again, very nicely laid out.
The bathroom has two entry doors, one from the entry hallway and one from the bedroom itself. The bedroom is separated from the rest of the space by a door. This is particularly nice if you will have guests or multiple people in the room, as it gives you a little more separation and privacy.
The bathroom sink area is well done, with a separate door where the toilet and shower are. This was my only disappointment. In a hotel of this class, you would traditionally expect a free standing shower and a soaking tub. Unfortunately, this is not the case here.
It is a very standard tub/shower shared configuration, with a seemingly small (but not tiny) tub. The shower head was adjustable but is not on a handle/hose, so cannot be moved. Another strange thing.
Everything else about the room was top notch. The only minor problem I experienced; which they seem to unfortunately be aware of from prior experiences, is the carpet in the bedroom was slightly wet near the bathroom. Apparently this was likely caused by the A/C, but the a/c functioned fine and cooled quickly regardless. There was no flooding, just slightly damp carpet.
Checkout was a breeze as well, and the valets quickly brought my car around. I was genuinely sad that I had to leave and will find myself making excuses to stay at this property in the future!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC