My partner and I arrived at the Courtyard by Marriott - Fort Lauderdale East on saturday, 14th April 2012.
We checked into the hotel after having a few issues at the front desk re: the monies that would be deducted each day from my Barclays Bank current account. I was told that it is "Marriott Policy" to deduct US$20 PER DAY for sundries. A policy that was in no way detailed in the booking information. I booked via Expedia and read the details VERY carefully. I said that this was VERY unusual practice. I DO understand completely the practice of a hotel registering ones credit card details in case of sundries BUT to ACTUALLY deduct monies each day off of the card is something completely unheard of in my experience as a world traveller. I was asked with whom I made the booking. I said Expedia, the front office woman said, "Oh well they may not have stated it..."; My response was, "You know that people are booking through 3rd, 4th, 5th party websites, hence you should ensure that ALL of the necessary policies are clearly outlined. Especially one such as this, which you seem so adamant about!"
After much discussion, the front desk woman allocated room 316 to us.
I asked to check the room before accepting it. We left our baggage in the office located at the back of the front dest whilst we went to check the room.
On the surface, at least, the room looked okay apart from the obvious fact that the carpet needed to be vaccumed. The front desk woman said she would send someone up to do this. Circa 15 minutes later, a man came to the room and vaccumed the carpet. About 15 mins after that, my partner and I decided to go to Publix supermarket and Best Buy to purchase some supplies and a sim card. I placed valuable items from my HANDBAG in the safe BUT did not remember to place my camera in the safe as it was in my suitcase. We did not return back to the hotel until minutes past 10pm.
On sunday, 15th April 2012 my partner and I decided to unpack our belongings and sort through our goods. At first, it was my partner who noticed that his Jaguar cologne was missing. All that was left was the silver lid. The Jaguar cologne - large flask size, in a distinctive blue bottle - costs circa US$105. I continued to check through my suitcase and discovered that my Sony camera model no.: Sony Cybershot 12.1 mega digital camera was missing. However, the charger (which I had placed in a separate compartment) was still there. The current cost of this camera and the camera case is (please click on link: http://www.amazon.com/Sony-Cybershot-DSCW200-Digital-Optical/dp/B000M4MLSS) = US$699.95 + US$8.39 = US$708.34
We were both, and indeed still are, completely distraught by this! I am more distraught by the fact that the camera has my personal photos of family and friends.
To top it all off, azs if things could not get any worse...the toilet was incapable of digesting ordinary waste. We requested a plunger; which had to remain in the bathroom for the duration of our stay.
Would I recommend this hotel? Do I need to say...HELL NO!!!
- Also Known As:
- Courtyard By Marriott Fort Lauderdale East Hotel Fort Lauderdale
- Courtyard By Marriott Fort Lauderdale East Hotel
- Courtyard Fort Lauderdale East
- Courtyard Fort Lauderdale
- Fort Lauderdale Courtyard
- Fort Lauderdale Marriott
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