I am writing to say that during our pre-cruise stay at the Sheraton FLL Beach Hotel, we were greatly disappointed and would never stay there again. We were, frankly, astonished that RCCL would recommend and sell rooms at this hotel to its cruise customers.
Here are some of the things we did not enjoy in our two days at that hotel:
1. Upon entering the hotel after exiting the taxi with our luggage, a hotel employee told us we'd have to wait for the bellhop to come and take our luggage. We suggested that we could put our bags on a dolley and take it up to our room ourselves, but the employee said no, we couldn't do that. If we wanted to use the dolley, we 'd have to wait for the bellhop, (and tip him of course.) My husband angrily rounded up our luggage and we took them ourselves to our room. Who wants to wait around for how long, when all you want to do is get to your room, freshen up, leave your bags, and go have fun in the sun? That little episode started things off.
2. Secondly, this hotel has several towers, and they are far apart from the beach, the lobby, the road, in short, anywhere you want to go. It was a veritable hike to and from our room. It's not that we're infirm, it's that we felt we spent a lot of time getting from A to B.
3. Furthermore, the hallways in general were actually dirty, visably dirty, and the dirt never changed or disappeared during the two-day stay. Everywhere we looked, the hallways needed a good vacuuming. I also don't mean sandy; nope, it was dirty with pieces of stuff, papers, litter, etc. The walls were also beat up. It just had a shabby look to it.
4. We were interested in eating there, as there is a restaurant as well as a coffee shop with muffins, fruit cups, yogurt, etc. After looking at the prices at the restaurant, we realized that it would be more expensive than the surrounding area, and definitely more than what it could be worth. We hate hotels that jack up the price of the food, simply because they have you where they want you, and this place was doing just that. We did, however, try the coffee shop, as the in-room coffee was awful. The coffee was good, if overpriced, but the fruit cup was again very expensive as well as overripe to the point of being on its last day. It was borderline mushy. The yogurt turned out to be, I guess, some kind of Greek yogurt, as it had the consistency and sourness of sour cream. Even with granola and berries, every bite made us pucker. More disappointment.
5. During our stay, the phone in the room died. That sounds a bit strange, but it's because the phones have some kind of recharge on the handset, very wierd. We tried to call room service and the darn phone was dead, so we had to hike down to the lobby to complain. The counter person explained that they'd have to call the maintenance man, and they didn't know how long it would take, but that we'd have to wait in our room until he got there. GREAT: we have to miss out on a beautiful beach day, to wait for the phone guy to come and fix our phone. So, reluctantly, that's what we did. He came, he left, another guy came, he left, and finally the second guy came back with a whole new phone. I bet we lost an hour of our precious vacation time horsing around with maintenance. Again, shabby service with shabby hotel furnishings.
6. We decided to go check out the outdoor pool. It was a greenish yellow color, as well as jam full of guests. We all know why a pool would be that color: it needs cleaned, because people have been relieving themselves in it for too long. In any case, it didn't look appetizing at all, so we skipped the pool.
7. There's a gift shop on the ground floor, so we decided to pop in and see what they had. The Indian lady never cracked a smile, let alone answered our hellos, and again, big surprise, everything was way overpriced, so we picked up a couple of bottles of water and left, vowing never to return.
8. The icing on the cake for us is that we paid $408 dollars for two days, which you can see is over $200 a night, for that experience. The room itself was nothing special or fancy. The furnishings as well as the decorations and bedding were average at best. albeit clean. It was not, by any stretch of the imagination, worth $200 a night. We would, I repeat, NEVER stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC