Travelled to Key West in early May with another couple for the Songwriter's Festival. Have ALWAYS stayed at the Cypress House since discovering it in early 2000s. Great location, incredible personal service and little extras that truly completed the Key West experience for us.
Started to grow concerned when we found out that Dave Taylor (general manager) was leaving in February, but was comforted by the claim that "everything will be the same". Then postings began to pop up that Happy Hour had been eliminated and that the personal touch of staff had been lost. We all made confirming phone calls and got repeated assurances that nothing had changed.
One week before our arrival, we were told by our travelling companions (not the Cypress House) that our room, reserved 5 months in advance, had been switched, and not just to a different room, but to a different PROPERTY altogether. A phone got us switched back to the main property and assurances that we would be next to our travelling companions. Upon our arrival, we found that we had been moved again.
Thankfully, Christopher (old Cypress House staff) was working upon our arrival and was able to address the room issue. But the changes were just beginning to show. The happy hour that used to be beer, wine, bar liquor and food is now a single select drink and less food. The Kentucky Derby party, which used to coincide with Happy Hour on Derby Day, is totally gone. The morning breakfast has lost the fresh breads and pastries for a mass produced, slightly better than continental breakfast.
The pool area, which had always been immaculately maintained, is now in poor appearance and the chaises that used to surround it have been replaced with all weather couches. Oh, you can still catch some sun if you would like to leave the pool area and go to the sun deck on the second level of the Simonton House, which also happens to be right outside the entry door of someone 's room and is packed full with only 4 chaises and a table.
You can certainly tell the staff difference from new to old. Christopher and Dennis worked very hard to make us comfortable, and Eli worked very hard to be accomodating. But the Cypress House is not the Cypress House of old. If you have never stayed here, you will not know what you're missing, and more than likely, you will enjoy your stay. If you have stayed at the CH previously, you will never recognize the place. Congratulations to Historic Key West Inns...another cookie cutter inn. Thank you, but I believe I'll be moving on!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 May 2012
Thanks for your review! We are very excited about the changes we are making to the Cypress House!
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The outdated happy hour has been replaced with a nightly mix-n-mingle with appetizers and a nightly cocktail special; a perfect beginning to your evening before you head out on the town for dinner and fun. Guests are always welcome to mix up their own cocktails and be happy at any hour at the pool or sundeck! We are baking breads fresh each morning along with a daily egg dish served poolside. Our service is, as always, attentive and thoughtful.
New chaise lounges have been put onto the sundeck and we have found many guests reading, relaxing and napping in the deep seating loungers that are poolside. Sometimes the gentle breezes will push some small leaves from the lush landscaping around the pool into the pool area.
Granted, these changes may be too dramatic for some former Cypress House guests. We are happy to provide a fresh, new experience at the Cypress House and hope you will come back again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC