This hotel is one of the most dishonest and disreputable I have ever dealt with. Made reservations for 4 people a month in advance, confirmed a week before our vacation, and drove 20 hours only to be told that the room was 2 person max (even though on the internet it said the suite slept 4 people) and that we would be "kicked out" if there were more than 2 people in the room. After turning us away, they ran our credit card and charged us for the full week, even though we NEVER STAYED THERE. After talking to the very rude managers several times, and hearing several different stories from them, they refused to refund our money, and we had to file a complaint with the credit card company. Heard other customers complain to the front desk that their stay was "the worst 2 nights of their life." Save yourself the trouble and stay somewhere else.

The hotel was a great value for your money. We stay in room #10
with our small dog Suzy. The bed was confortable even with two adults and one small dog. The pool area was great, except for the two foreign couples LOUDLY talking over each other outside our room early Monday morning, but thats that the managment's fault. Parking was a problem everywhere you went. We would stay again.

We stayed at The Palms Hotel on White Street in Key West from January 9-11. Our stay was great! The rooms have everything you need, and given the age of the property, everything is well maintained. Most of the rooms also had direct pool access in addition to the main entry door. A continental breakfast bar was provided in the morning poolside.

The hotel staff gave us great recommendations on restaurants and excursions. They made reservations and called cabs for us and were extremely helpful. We had to check out in the morning but were not leaving until later in the day, so we needed somewhere to keep our bags. The staff kept all of them for us in the office, and let us use a bathroom for showering after our morning snorkel trip.

The location on White Street was easy to find and centrally located. If you don't feel like walking a few blocks to Duval Street, they have bikes you can rent on site.

I would definitely stay here again, primarily because the staff was so accommodating and pleasant.

We stayed in Suite 20, it is an attic-type room, the bathroom was very small and the celing was very pitched. We banged our head continuously.

However, the pool area and bar was great. They served a great continental breakfast which was included in the stay.

The location was good, only a few blocks from Duval Street but we had to drive to the beach. Rent mopeds, if possible, they get you around pretty quickly and easily. Parking was a bit of a problem though.

From what I have seen from the Palms Hotel website, there have been many new updates and furnishings!!

All in all, we really enjoyed Key West and can't wait to go back!!