Needed to make a change to date due to medical issues but customer service and manager were like robots. Would not allow any changes what so ever, no compassion, rude and curt. Hotel was not even fully booked. They lost out on additional money to be spent at the hotel and any future business from me and my friends.

I cannot tell a lot about this hotel becouse we staied there only 1 night. I can say that is turist class hotel. The staff is helpfull, room with amazing ocean view, quite clean and spacy. The only disadvabtage is loudly working aircondition (even ear plugs didn't work).

The shortcomings are so numerous that it makes sense to categorize them.

It is dangerous, because
•There are open electric wires at the beach (cf. photo) and the switching unit at the pool is rusty (cf. photo)
•A bar in the pool’s fence is missing and an unsupervised child could easily get access to the pool area (cf. photo)
•The guardrail in the pool is not fixed properly and is certainly a problem for elderly or disabled persons.
•The parking area is gravel with huge holes in it. You must drive extremely carefully to avoid damage to your car.

It is raunchy, because
•Deckchairs are devastatingly grubby and old. Most of them are broken (cf. photo)
•Pool is moderately clean
•Some of the cutlery in our room was rusty. (cf. photo)
•Bathroom was in a shabby condition (rust everywhere (cf. photo), water-taps shake like leaves in the wind)
It is badly operated, because
•A bodylotion from a previous visitor had not been removed from bedroom.
•Lamp in bedroom did not work. Problem reported but not fixed in 3 days.
•We got a wakeup-call at 4 am but hadn’t asked for one. Receptionist found this to be hilarious.
•A previous guest had torn off parts of the “Keys Directory” (cover page), but it was not replaced.
•There’s no WIFI
•There’s no breakfast
•There’s no Guest Services Directory

It is a theft, because
•With all the shortcomings noticed (during a 3-night stay), any price above USD 100 would be outrageous. We were charged USD 314/night for a 1-bedroom with living.
•The management of this hotel undoubtedly knows about the poor condition of the hotel - that’s why you have to pay at check-in and you won’t get money back if you want to leave earler. Anyone with all his senses would flee after the first night. At checkout you are not asked the usual “Did you enjoy your stay?”
•People seem to know that this is a place to stay away from. The hotel was almost completely empty and there weren’t more than 5 cars on the parking at any time (beginning Dec 09).

The only positive point to mention is the location, but then again, this is true for most of the hotels on the Keys.

I have informed the Florida Department of Regulation about the problems noticed.

I am so glad, again, that I didn't trust other reviewer's opinions on Pelican Cove! This was my second stay, a year later and I was as pleased with everything the second time as I was the first time! I applaud them for their recycling efforts and only found ONE ant the whole time I was there - and was terrified after reading the reports of BUGS! This resort not only met my requirements, but look at the view and the price! What are your priorities? I had the best view, the best balcony with two chairs and a table, I lacked for nothing and the price was great! No, there is no room service, but there is also NO PARKING FEE! My husband and I flew from SC and our flight was delayed so much that we arrived at 9:30 pm instead of 3:00 pm. We were starved and when we checked in the same guy that was there last year checked us in and told us there wasn't much to choose from as far as supper was concerned at that time of night, but after asking about a couple of places we had passed, he offered menus and advice about each one of them. We took his advice and were so tired the next day, all of my plans sight seeing went out the window and we were content to sit in our room because the view was just awesome! I could wake up to that view every day! We did walk over to the marina just south of the Pelican Cove and found several Tiki Bars and lots of gift shops and places to eat, shop, rent a boat or just about do anything you could want - within a short walking distance. I also asked about the Hungry Tarpon at Robbie's Marina and again, they offered me a menu, but I had been here, online and saw such great reviews that I decided we couldn't go wrong eating there. I was right! It was great, Chef Joseph was so sweet and a real character - he almost got my husband drunk on pumpkin pie, he poured so much coconut rum on it! It is so small and off the road, you really have to be looking for the place, but it is so worth it! I am going to try and attach some pictures of our trip - I wouldn't advise you if I didn't back this up completely! I have been to places in Spain, Ireland, France, Italy, Switzerland and all over the US. I am picky but love the places that are not a "chain restaurant or hotel" and find that you get the best of the local atmosphere when you stray a little off the trail! The only thing I would do is swim with the dolphins, everybody I talked to said it was a "spiritual experience" but for the price, I think I had my own spiritual experience just seeing the sunrise from my bed at the Pelican Cove! One last comment: I planned this trip completely because I am a NASCAR fan and wanted to go to the last race in Homestead-Miami and I have close family living there that I wanted to see. My husband does not care a thing about racing and goes along to make me happy, so I planned the Keys part of our trip just for us to be together and relax. He was more than pleased, again, and when we moved up to a Holiday Inn in Miami to be closer to the race track, he said we should have stayed at the Pelican Cove!