Use caution when checking into this establishment or you will end up like we did, on the first floor in a special needs rooms with a black
spider greeting you in the morning.
The personnel at the front desk were quick to get me on my way and failed to advise me that they had given us a special needs room. When
I called to request a change, I was told that all the rooms were like this. Needless to say, the closets are all split in two, so if you have a gown or long dress, do not plan on hanging it in any of the closets in this villa. The master bath shower has a steel medical seat
in the walk in shower. All the fixtures and furniture, including tables and chairs are low and appropriately porportioned for wheel chair access. Not comfortable for anyone over five feet two.
The hotel site also fails to mention that there are truly only 2 beds,
a king in the master and a queen in the 2nd bedroom. The 2nd bedroom also has a sofa bed in it that if it was opened for usage would block the access to the bedroom's door and closet. Not practical at all. The 2nd bath is actually roomy and comfortable. There is a 2nd sofabed
with a flimsy mattress in the living room.
Because we were in 5101, 1st floor, the living room leads to an exterior patio that is not secured from the outside area in any way, so anyone can sit and walk through the exterior area. Security is meek
in an area that is heavily populated and with a metro airport, miami international, as a neighbor to offer the background noise. The 3 barbeques and pool area were literally within 25 feet of the patio off our living room. So if it had been a longer stay, I am sure we would have had to endure others cooking and socializing right by our livingroom doors at all hours of the night.
At 8:15 am, we were awoken by the foul language of property employees who were turning on the water hose, that appeared to be directly under
our bedroom windows. Once the faucets was turned on, the water sound was enough to wake up the dead. So between the language of the staff and the water turmoil from our bedroom window, we were rudely awoken and upset. Not exactly a good experience.
The room in itself was nice and roomy, with the exception of it being designed for someone with disabilities. If ALL the villa suites are like this, then perhaps the units need to be identified appropriately before we rent them. The parking was plentiful, and the location was convenient. The staff is inept and uncaring. With all the options in the area, look for something else, especially if traveling for a short
visit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
People with disabilities, Older Travellers, Great pool scene
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Other