Got this room for $30 through Priceline. We are familiar with the ESA hotels and had just stayed at one in Orlando.

Priceline only gurantees one bed and since we had our 7 yr old with us, we requireed two beds. Priceline often assigns us ESA type hotels and we have been charged up to $20 a night for an additional bed. We more than expected the same at this establishment.

Paula, the day manager, was more than kind in not charging us the additional fee for the double room. She was very nice and extremely kind to our daughter.

The room was clean, spacious and fine for the price. The a/c worked great and the beds were ok. No hairdriers or shampoo/conditioner in the rooms, so bring your own.

We did encounter ants in the room, both in the bathroom and the kitchen. We mentioned it to Paula, who told us that they come out after the rain. I am originally from Miami, and know that to be true, but both my daughter and I got bitten. They need to practice better pest control, but that is the only complaint I have.

This area is very well populated by restaurants. You can find at least 20 restaurants up and down 87th avenue. Shorty's BBQ is right next door and is very popular. When living in Miami, I worked in this area for many years, and the convenience of the many restaurant choices is a real plus. This is also a very good location logistically speaking, since it is very close to major highways.

I went outside during my stay to get a swim suit out of my vehicle. When I approached my truck I notice I was walking on glass to soon find out I was a victom of vandalism and theft.

Total of 4 vehicles were broken into the night of my stay! The police have been telling the hotel staff to add more lights to the parking lot and they have done nothing!
Now this leaves me with a broken window, missing radar detector, golf clubs, bathing suit and shoes. On top of everything I missed my flight.
When I finally got a hold of the Hotel Manager she was rude and offering no assistance or discount.

"Bienvenido a Miami!"

CLIENT HUMILIATED

I made reservations in EXTENDED STAY AMERICA Hotel Miami-airport AT DORAL, confirmed with the numbers 96546486 and 91407924, to my family for 6 (six) nights from the website Travelnow. (1 room for 2 adults and 2 children and the other room for 2 adults and 1 child) from 16 to 22 of January of 2006.
When I arrived at the Hotel to check in at 3 p.m. the front desk personnel (Gustavo Cavalero) said that my reservation in his computer was only for 2 people in each room and that the hotel didn’t have room with two beds. So, I asked to talk to the manager Raquel Papaterra, who was at the hotel at the time but only came to the reception 40 minutes later. During the time I spent talking to Gustavo Cavalero there was another employee called Sergio who was cleaning the reception and made things worse because he got on our conversation and he was constantly changing his voice tone and trying to intimidate us.
One hour later after many attempts to prove to Mr. Gustavo Cavalero through the confirmation print outs from Travelnow and dialing 877-542-7695, with no luck, Mr. Cavalero said that he could give me a room for U$ 195,00 my original price bought through the Internet was U$ 110,00, I did not accept this value. Then, after 30 minutes more of arguments Mr. Cavalero offer the same room for U$ 125,00. Considering that we arrived by car from Orlando to Miami my family, 4 adults and 3 children, were extremely tired, I decided to accept the proposal and try later to get my money back.
When everything seemed to be ok the same employee Sergio pass me and said OFFENSIVE words in a voice tone that I and 2 members of my family could listen to, he caused a reaction in our group. We were insulted by the Manager that canceled our reservations and said to leave the hotel.
I am sure that is not the way to treat customers. Attached I am sending a copy of my reservation to prove that I was right. I and my family couldn’t be mistreated like that.
This letter was send three times to Extended Stay America central office and they didn’t answer.

Guilherme