We booked a four night stay at this hotel to attend the Miami Boat Show and were travelling with our two young children. First impressions were good, the facility seemed good for the value, the location was convenient, the room size was large. The rooms were basic and could use a good cleaning as they had kind of a musty smell and the carpets were dark and dank. The bathtubs are pretty dingy so we opted to shower the kids. The fridge was not working on arrival however it was promptly fixed after we called. The staff were friendly and accomodating. I went to use the coin laundry facilities however the washer would not work so I went to the front desk and he assisted me in using the hotel's industrial machines which was greatly appreciated. The continental breakfast was basic but did the trick (2 varieties of cereal, muffins, bagels, donuts, pastry). Would have like to have use of a toaster for the bagels and perhaps some toast. Rooms were cleaned daily and they even made up our youngest son's playpen the one day which I thought was cute. We were in a unit that was facing the road so it was pretty noisy and there was road construction taking place.
The disappointing moment came at the end of our stay. I went to wake my son up in the morning on our last day and when I flipped back the sheets there were several bed bugs (large and small crawling around). On further investigation I noticed that there was a lot of excrement in both the beds and smears of blood towards the bottom where our feet would have been. Needless to say we were quite disgusted and happy to be leaving!! I just hope that we managed to avoid bringing any home with us!! I realize that the climate plays a big role in these issues and that even the most luxury of hotels can have these problems but clearly these bugs had been living there for quite some time and were well established. I should have done a better check of things on check-in but didn't think about it at the time. Unfortunately because of this we will not be returning to this hotel again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC