MARGINAL FACILITIES WITH HORRIBLE MANAGEMENT PICK SOMEWHERE ELSE. I know that there is always the chance of a bad experience and/or reviewers that are rarely happy with anything but this takes the cake. I also know than on occasion managers are faced with insurmountable issues but I’m convinced that in this case the management took an active role in screwing us over. Long story but the first night our neighbors decided to act like commoners and keep everyone on the floor up with a big party. Hotel security finally managed to shut them down well after midnight. After a nice discussion the next morning with the manager we were assured that we would me moved to a new room by mid-afternoon. After waiting until early evening after numerous inquiries, we were informed that they really didn’t know anything about my conversation with the manager, he was gone and there were no way we could be moved. B.S. all the way, we moved to the Hyatt for less money and had a grand time for the remainder of the evening. This is a very poorly run outfit praying on the theory that tourist traffic is transient and can be discarded.
- Also Known As:
- Esplendor Hotel Breakwater South Beach Miami Beach, Florida
- Official Description (provided by the hotel):
- Imagine an experience created to fit your every desire, where you become more than just a name on a register. Our service isn’t just a word. It’s a way of life. From the moment you arrive, you feel the difference. The Breakwater Lifestyle is intimate, with a pleasant energy that individuality, chic and sexiness. The staff greets you with open arms, anticipating your every need. The surroundings captivate your senses, awaken your inner fire and invite you to experience all that The Breakwater has to offer. Are you ready? Then step right in… ... more less
- Reservation Options:
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