After booking my stay, I found some pretty nasty reviews about the hotel. I, literally, lost sleep fearing what I would find when I arrived. As I was traveling alone, this fear was even stronger.
Gratefully, I did not have the experience others reported having. I arrived early and had no problem checking in. The lobby s amazing and a wonderful people watching location. And this hotel is fabulous for the people watching. It is a bit dark and the furniture could use replacing. If this was owned by the Ritz, I'm sure those things would be done.
My room was clean with a king sized bed with sheets that fit. No bed bugs, or bugs of any kind, were found in the room. The fridge was stained on the door, but inside was spotless. It did freeze my V8, even when set on 2. The room was comfortable and had been recently renovated, though clearly not by union or craftspersons.
The staff were helpful and I noticed them asking people on numerous occasions if they needed help. I did notice people were always waiting for the valet and parking seemed to be a huge ordeal, esp. with the events that were going on. Also, i have no idea where the all weather tennis courts are that they claim to have. I would not suggest bringing a car to this place.
The Friday night I was there brought some huge party with tons of people who felt it appropriate to give all of the children toy guns as favors, a wedding, and two proms! Obviously, there were some issues. Some parents got their children hotel rooms to use after the prom. So, there were drunken teenagers yelling, screaming, running through the halls. Yes, I would have loved security to arrive more quickly, but in a hotel that size with that many things happening at once, their response time was in line. Plus, they arrived with the Miami Police. There were no further issues after that.
The pool was clean, as hard as that must be seeing as it is right on the ocean. I saw staff out there everyday cleaning. It was disappointing that towels were not available after 6 pm, but this may have been due to being the tail end of off season. There were no beach loungers available until Saturday, the day I left. that didn't stop me from hangin out on the beach every morning and afternoon. There was a beach comber that came by several times and the ocean rescue patrol had a visible prescence, even on the weekday.
Are there things taht need fixing -- lots. Was it clean? Yes. Great beach location? yes. If you want more than that, pay more and stay someplace else.
When I checked in I received a coupon for the Jazz club and as long as there were seats available, it could be used. I saw Arturo Sandaval on thursday night. Of course, the music was fabulous. It was a very intimate setting with wonderful acoustics. I think the standard ticket price ($35) and the $15 required purchase inside the club is ridiculous. The prices are phenominally high, and will probably keep many patrons from coming into the club. I would have paid the money to get a good seat to see the show, but I never would have wanted to spend the money on the food/drinks. In a sense, I lucked out and didn't have to as the wait staff was incredibly rude. I arrived a few minutes late and went to the bar to see if there was an open seat. I sat in a partial view stool. After getting bumped a minimum of 50 times by the waitstaff as they went by and trying to find a position that wouldn't lead to getting hit, I moved to the back of the club where there was no view of the stage, but the music was wonderful. I lucked out on the required minimum $$ as not a single staff member so much as acknowledged my existence as a human being, much less a paying customer. But, one waiter in particular had no issue throwing constant temper tantrums, including swearing.
I did not eat in the hotel, the prices were outrageous. I found it uncredibly difficult to find a decent meal in the area. The Venezia pizza place across the street has decent pizza, but I sat in the bar area and ordered teh gnocchi one night and I could not believe how horrendous they were. But, the bartender was adorible and easy with the wine. Another meal was eaten at Panna, a few blocks north. Everything looked great, and the vegtable soup was fabulous. The chicken parmesan was a tad below average, but edible. The mosstacoli was over cooked and the parmesan cheese tasted as though it was stored in a very moldy location. It nearly made me gag.
The final day I had lunch at Nick's, across the street and up a block. fabulous food and wonderful service. Definitely recommend.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon
I selected this hotel as a top choice for:
Beach / Sun, Concerts / Music festival