If you can help it do not rent from this hotel. The staff is very rude and disrespectful. The general manager is a liar does not know how to conduct business, treat it guests etc...just very rude. We had to drive around the block like six times trying to locate the hotel because there was nothing that told us where the hotel was located. The room are a piece of crap. The toilets did not work properly so we could not do anything(number 2) that would be left up and stink up the room. The curtains were stained and dirty. The items in the mini bar were outdated and molded. There was no hot water as well as no door to the shower so the water is getting all on the floor while you are trying to bathe. Valet parking was advertised and we still havent seen the valet parking yet and we are long gone. As a matter of fact on check in night there were guests that had been waiting for valet for an hour and they had to get the cell number of the worker who had left and gone home for the night. So the guest was forced to stay at the hotel and had no Idea where his car was located. No professionalism at all in this hotel. When you told the staff about the issues the hotel was having they simply wrote the info down and never addressed the issue. I think that they are just a bunch of money hungry individuals that dont care who the step on or what quality of service they provide to the guests. I was always taught to make the guests happy and this was not the case here, I would like to know what type of customer service training the staff had and I was tempted to ask if they all had their immigration rights to be over here operating this piece of crap hotel. If you google Miami Beach hotels and this one comes up RUN and dont look back. This was the worst trip ever to miami and The city may have just lost a tourist if these are the hotels you have to offer.
- Also Known As:
- Metropole Apartments Hotel
- Metropole Apartments Miami Beach
- Metropole Apartments Hotel Miami Beach
- Metropole Apartments Miami Beach, Florida
- Official Description (provided by the hotel):
- The Metropole Hotel South Beach offers understated elegance and unparalleled service in an intimate, friendly, home-away from home atmosphere. While located in the heart of South Beach, The Metropole's inviting yet private courtyard setting and chic 1 and 2 bedroom suites manage to provide a decidedly residential feel ideal for those seeking calm, in the midst of the action. Production friendly rates available. ... more less
- Reservation Options:
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